Info about updates made to the BestRx Pharmacy Management System

Version 6.1.0503.0 (May 3, 2021)

  1. Minor bug fixes.

  2. Please see info about the April 28, 2021 update for more changes.


Version 6.1.0428.0 (April 28, 2021)

  1. Added features to make it easier to manage and schedule appointments for patients in the COVID-19 Vaccine Queue:

    • Please note that you must be using the MakePlans scheduling integration for the features in this section to work.

    • From the COVID-19 Vaccine Queue, you can send email invitations to patients that don't yet have a scheduled appointment. You can do this by clicking the Send Email Invite button on the screen. This will help reduce the number of phone calls your staff needs to make and allow your patients to schedule their appointments when it's convenient for them.

    • When the patient receives their email invitation, they will be able to schedule an available appointment from the online web portal. The patient will also have the option of cancelling their registration if they no longer wish to receive their vaccine at your pharmacy. Any cancelled registrations will be archived in BestRx and will be readily accessible if needed.

    • For the email invitations that are sent from the queue, we have added the option to designate a "Private Invitation Calendar" on the COVID-19 Registration Setup screen to send appointment invitations. This option will allow the pharmacy to maintain two separate calendars, one for pharmacy's public COVID registration portal and one for sending Private Invitations to patients that previously registered and are in the waiting queue. Please note that if you choose to utilize a separate calendar for private invitations, you will have to create an additional resource on the MakePlans portal, which will increase your monthly fees to MakePlans.

  2. For pharmacies that are enrolled for the text/email messaging features, they will now have an option to send COVID-19 Appointment Reminders.

  3. Added functionality to set the "Promise Time" for prescriptions. This feature will allow pharmacies to prioritize the prescription processing workflow. Users will be able to set the promise time from Rx Processing screen as well as from Intake queue screen. There is an option on the dashboard to view the pending prescription count using up to 4 different time settings.

  4. Improved UPS Shipping interface to get rates based on pharmacy's contract with UPS.

  5. For pharmacies that are using the text/email messaging features, they will now have the option to skip sending Rx Pickup reminders as soon as the prescription is ready. This will allow pharmacies to have the option to only send the Rx Pickup reminders if the prescriptions haven't been picked up after a set number of days.

  6. For Michigan PDMP reporting, we will send the Patient ID instead of the internal patient record number.

  7. For Oklahoma and Tennessee PDMP reporting, we added features to make it easier to assign the proper Opioid Treatment Type for opioid prescriptions. For now, users will be prompted during data entry to indicate the Opioid Treatment Type for all C2 prescriptions. In a future update, we will be able to limit this prompt to only display for drugs that actually contain opioids.

  8. Fixed a bug on Controlled Reporting History Report that was displaying the incorrect prescription count for file submissions.

  9. For pharmacies using the NexIPTel IVR system, we can now automatically send refill requests via e-prescribing if a patient requests a refill that is expired or has no refills remaining.

  10. Minor enhancements and bug fixes.


Version 6.1.0419.0 (April 19, 2021)

  1. Added Patient Address and Drug Package Size as verifiable fields to the Verify before Fill and Verify before Dispense screens.

  2. For pharmacies in Oklahoma, you are now allowed to dispense a Quanitity Filled that is greater than the Quantity Ordered.

  3. Fixed an error while parsing COB/Split billing claims.

  4. Fixed a bug on Claim Response Screen and Claims Reversal Screen where the information was not being displayed properly.

  5. Enhanced logic for getting more accurate prescription count for Will call screen and dashboard tile.

  6. Please see info about the April 12, 2021 update for more changes.


Version 6.1.0412.0 (April 12, 2021)

  1. Added a setting on the COVID-19 Registration Setup screen to indicate if a signature is required when a patient registers for their vaccine. If this setting is set to "Yes", the online portal will require a patient signature before allowing them to submit their registration.

  2. Added a setting on the COVID-19 Registration Setup screen to indicate if when no appointments are availabe, a patient should still be allowed to register and be added to the waiting list. This settings controls whether a specific appointment is required to complete registration or not. For pharmacies that are not using the MakePlans integration for scheduling, this setting is ignored because all registrations go into the waiting queue for them.

  3. Added a setting on the COVID-19 Registration Setup screen to indicate whether or not email confirmations should be sent when appointments are scheduled by the pharmacy staff from within the BestRx system (vs the online portal).

  4. On the screen for the COVID Registration Queue, added the ability to find appointments by scanning the QR code patients receive in their confirmation emails.

  5. On the screen for the COVID Registration Queue, added the ability to find appointments by searching for Patient Name or DOB.

  6. Allow COVID registrations to be "archived" from the COVID Registration Queue screen. This allows you to hide registration records and clean up your queue. Since the records are just archived rather than deleted, they can easily be retrieved if you need them in the future.

  7. Fixed Appointment date and time sorting issue on the COVID Vaccine queue screen.

  8. Added Printing and Exporting functionality for COVID-19 registrations.

  9. Display COVID-19 registration details as a virtual document in on the Documents tab of the Patient File (F3) screen.


Version 6.1.0324.0 (March 24, 2021)

  1. Medi-Cal has delayed their transition date again. Add logic to the program to make sure we keep using the current BIN/PCN until Medi-Cal is ready for the transition.

  2. Added an option to the Calendar so user can decide whether or not to show or hide completed events. This option can be found on the top-right corner of the Calendar screen.


Version 6.1.0317.0 (March 17, 2021)

  1. Updates to the online COVID Vaccine registration process to add features and improve workflow/functionality. This instructional video will help guide you through the setup process. Some of the updates include:

    • Added the ability to schedule vaccine appointments directly online via an integration with MakePlans. You can open up custom appointment windows within the MakePlans portal and they will display on your pharmacy's COVID registration portal. Any appointments made from the online portal will automatically sync up with the internal calendar in the BestRx system.

    • Added the ability to Schedule, Reschedule, and Cancel vaccine appointments directly from BestRx.

    • Whenever an appointment is scheduled or cancelled (either online or from BestRx), the patient will receive an email confirmation. For active appointments, the emails will contain a QR code. In the next update you will be able to scan this QR code to quickly pull up that appointment and all of the registration info within the BestRx system.

    • The Dashboard within BestRx now contains 2 separate tiles called Covid Vaccines (Scheduled) and Covid Vaccines (Unscheduled). One queue contains all appointments that already have a scheduled date/time set. The other contains registrations that were completed online, but do not yet have a date/time scheduled.

    • Added new filters to the COVID-19 Vaccine Queue. These filters are Pre-Existing Conditions, Patient Category, Dose Number, and Issues in Questionnaire.



  2. Updates to handle the proper billing and administration of the Johnson and Johnson (aka Janssen) COVID vaccine.

  3. The previous update was blocking Submission Clarification Code values of "02" and "06" from being sent for claims sent to BIN 007895. We will now only block those values for the BIN if the Software Vendor ID is either "FDSMEDB208" or "CAHMEDB208".

  4. You can now search for plans using a BIN/PCN combo. For example if you wanted to search for BIN 610014 with a PCN of ABCD, you would search as "610014/ABCD". Be sure to include the "/" character between the BIN and PCN when you search.

  5. On the RxProfile, controlled prescriptions will now have a prefix of "C" for Schedule 3-5 drugs and an prefix of "N" for Schedule 2 drugs. If do not want the prefixes to display, click on the gear icon towards the top-right of the RxProfile screen and change the Show "C/N" Prefix for Controls setting.

  6. Added the ability to save or print screenshots. This can be done by clicking Help-->Save/Print Screenshot from the BestRx menu or by pressing the "Print Screen" key on your keyboard.

  7. Added a new BarCode Type to easily print your pharmacy's COVID Registration portal link on your label using a QR Code.


Version 6.1.0225.0 (February 25, 2021)

  1. Improve the workflow for the billing of COVID vaccines.

  2. We have created a web portal that will allow patients to register for COVID vaccines at your pharmacy. Each pharmacy will be provided a unique web URL for a web portal that links up with and communicates with the BestRx system at their pharmacy. The unique link for your pharmacy can be found by going to Misc-->Interface Setups-->COVID-19 Immunization Registration. This web portal supports the following features:

    • The patient enters in required demographic information, completes a screening questionnaire, and provides consent for your pharmacy to administer the vaccine and bill their insurance.

    • The patient information is pushed into the BestRx system at your pharmacy. If the patient already exists, we will update their information. If the patient does not exist, we will automatically create a new patient.

    • There is a new Dashboard tile for COVID-19 Online Registrations. Clicking this tile takes you to a special queue that displays all of the patients that filled out the online form.

    • From the queue, you can review all of the information submitted from the online form to determine who is eligible for a vaccine.

    • From the queue, you can schedule a specific appointment time for your patients.

    • From the queue, you can create a new prescription so that you can bill and administer the vaccine.

  3. Cardinal and Kinray will be moving their EDI functionality to a new server. Added logic that will automatically migrate accounts to the new server and apply the new login credentials. This gets done behind the scenes and you will not notice any changes to your normal EDI functionality.

  4. Fixed a bug that prevented the Unit/Multi Dose Packaging report from generating if an option was not selected for the cycle filter.

  5. Fixed a bug that prevented FlexRx and FlexRx Lite labels from properly printing from the Unit/Multi Dose Packaging screen.

  6. If a special value was specified for the Days to Bill field for a prescription, that value will also carry over to refills for that prescription.

  7. Fixed a bug that sometimes prevented Patient Groups from being exported from the Custom Log Report.

  8. Allow for partial quantities to print on the Weekly Planner. Previously it only worked properly for full tablets and capsules.

  9. Improved functionality with receiving information from the Eyecon and Kirby Lester machines, especially for pharmacies using multiple machines.

  10. Fixed a bug in the Datarithm interface that relates to Min/Max quantities.


Version 6.1.0129.0 (January 29, 2021)

  1. Improve workflow and prompts while entering data for COVID vaccines.

  2. Added new fields to allow for the reporting of COVID vaccines to state immunization registries as per federal requirements.

  3. Add features that allow for indicating first vs second dose of COVID vaccines.

  4. Create specialized patient queue for COVID vaccines to allow for easier scheduling.

  5. Allow for automated scheduling of the second dose of COVID vaccines.

  6. Integration for Alabama was added with the PDMP Gateway and NarxCare solutions from Appriss to display data from the PDMP registry directly within the BestRx system.

  7. Minor bug fixes.


Version 6.1.0107.0 (January 7, 2021)

  1. Update to California PDMP to allow for submitting zero reports directly from BestRx (as opposed to the web portal).

  2. Update to account for delay in CA Medicaid transition to Magellan.

  3. Please see info about the December 28, 2020 update for more changes.


Version 6.0.1228.0 (December 28, 2020)

  1. Added the ability to convert PDF and various image files into TIFF files so they can be stored as the main prescription image.

  2. Added the ability to preview a fax before transferring prescriptions via E-Fax. (The E-Faxing Interface is required to use this feature).

  3. Fixed a bug that was causing the profit amount to display incorrectly on the claim response for dual bill claims.

  4. Increased the character limit for lot numbers to accommodate longer values.

  5. Update to Datarithm interface to better group equivalents that are not oral solids.

  6. Fixed bug where the Unit of Measure was not printing for Telephone Rxs when printing multiple on one page.

  7. Allow Qty Filled higher that Qty Ordered for South Carolina and Bahamas.

  8. Added a field to the Drug File (F4) screen called Custom Dispense Price. Using this field along with the proper Price Code will allow you to set a custom price for cash prescriptions that is not affected by price updates or EDI updates.

  9. Updates to PDMP reporting for CA, IL, KY, LA, UT to accomodate new standards and regulations.

  10. Added the PBM Message and Additional Messages from the claim response to the PA Request printouts.

  11. Added a field for Animal Owner in the Patient File (F3) screen.

  12. Minor bug fixes.


Version 6.0.1124.0 (November 24, 2020)

  1. Minor bug fixes.

  2. Please see info about the November 3, 2020 update for more changes.


Version 6.0.1103.0 (November 3, 2020)

  1. Added functionality to estimate DIR/GER/BER fees.

  2. Added functionality to restore deleted prescriptions from the Deleted Rx Report.

  3. Added a new tab called Recent Fills on Drug File (F4) screen. This will display recently filled prescriptions for that specefic drug and equivalent drugs.

  4. Added an option on the Drug File (F4) screen to mark drug as Opioid Drugs. With the use of this field, special auxiliary warnings can be printed on your label when necessary.

  5. Added the ability to directly E-Fax for more reports.

  6. Added the "Who's Calling" feature for the Vow IVR interface. This features uses the Caller ID to identify which patient is calling so that you can quickly pull up their profile with the click of a button.

  7. Added ability to create generalized templates for mapping SIG Codes to Dosage Times, as well as the ability to apply those templates to nursing homes.

  8. You can now update the Lot# and Lot Expiration Date by scanning the QR Code on the drug package from Inventory Report screen.

  9. Added Print button on the screen that displays your inbound faxes.

  10. Added ability to set document name automatically while scanning the document. There is a check box called Automated Document Name on the screen that enables this feature.

  11. Fixed the issue with claim responses printing blurry.

  12. Fixed Bug where the Lot# and Lot Exp date was not refreshing after updating a drug, while taking prescriptions off HOLD, and while processing prescriptions from the New Rx Queue.


Version 6.0.0928.0 (September 28, 2020)

  1. Fixed visual glitch that prevented the claim response screen from displaying properly for certain screen colors.

  2. Fixed a bug that prevented older claim responses from being viewed if the fill date of a prescription was changed.

  3. Fixed a bug that was causing issues with Keyboard Verification on the Verify before Fill and Verify before Dispense screens.

  4. Please see info about the September 10, 2020 update for more changes.


Version 6.0.0910.0 (September 10, 2020)

  1. BestRx now supports 2-way chat with patients via text message! Patients can respond to text messages and they will display directly in BestRx. From BestRx you can type messages and send them directly from the computer. A patient's chat history is automatically archived for easy reference.

    The 2-way chat functionality is automatically enabled for all pharmacies that are signed up for BestRx's Messaging Service (with refill service). For pharmacies using the Basic version of our Messaging Service, and for pharmacies not currently enrolled with our Messaging Service features, please contact BestRx at 630-893-9210 for more info on how to enroll.

    In the meantime, please view this video for more info!

  2. Added functionality to scan prescription images from the Verify before Fill and Verify before Dispense screens.

  3. Added functionality on the Verify before Fill and Verify before Dispense screens to verify individual fields using the Spacebar key instead of the mouse. Click on the Allow Keyboard Verification option to enable this feature.

  4. Redesigned the Rx Response screen to show the claim response information in a cleaner and more organized way.

  5. Added an option to display the Profit Amount for each prescription on the Rx Response screen. Go to File-->Pharmacy Setup-->Misc (page 1) and change the Show Profit on Response Screen option.

  6. Added ability to e-fax a patient profile from Print Patient Profile screen. (The Faxing Interface is required to use this feature).

  7. Minor bug fixes.


Version 6.0.0729.0 (July 29, 2020)

  1. Changes to the patient insurance screen to focus on the fields that are most often used, with the rest of the fields moved to the More Options button.

  2. Changes to the drug screen to focus on the fields that are most often used, with the rest of the fields moved to the More button.

  3. You can now fax any document stored within BestRx (Rx Image, Patient docs, Prescriber docs, etc) directly from the BestRx program. To fax the document, just display the document within the BestRx program and click the "Fax" button towards the bottom of the screen.

  4. You can fax documents stored on your computer directly from BestRx. BestRx supports the faxing of several different types of documents (pdf, doc, jpeg, bmp, png, tif, tiff, txt, and more). Just click on the Send Fax dashboard tile or notification item, browse to select the file from your computer, and then send the fax.

  5. Integration with FedEx's new Same-Day City service and features.

  6. Send City and State to RelayHealth for eligibility check as per their new requirements. Updates to remove unused prescriber fields and improve the flow of performing eligibility checks.

  7. Minor bug fixes.


Version 6.0.0624.0 (June 24, 2020)

  1. Fixed a bug that was causing issues while creating ScriptDrop orders.

  2. Fixed a bug that was preventing ScriptDrop status updates from properly syncing with BestRx.

  3. Fixed a bug that was preventing the Drug Substitution Request from printing properly.

  4. Add functionality to e-fax Drug Substitution Requests directly from BestRx.

  5. Add functionality to send Drug Substitution Requests via Surescripts (as long as the prescriber can also accept that message type).

  6. Please see info about the June 16, 2020 update for more changes.


Version 6.0.0616.0 (June 16, 2020)

  1. For pharmacies utilizing SRFax for outbound faxing, we have also added the ability to receive Inbound faxes into the BestRx system. This will allow your pharmacy to go completely paperless when it comes to faxing. If you are using SRFax, a new dashboard tile or notification item will automatically be added to your screen where you will be notified of any new incoming faxes. From there you can click the dashboard tile/notification item to navigate to the screen where all of your inbound faxes will be displayed.

  2. The RxProfile screen is now sortable. Click on any column header to sort by that column.

  3. When hovering over the Rx Number on the RxProfile screen, you will be able to see the Written Date, Qty Ordered, Refills Auth, and Refill Exp Date for that prescription.

  4. When sending refill requests from the RxProfile screen to multiple prescribers, if one supports e-prescribing and the other does not, you can still send the requests together. BestRx will separate the e-prescription eligible prescriptions from the fax only prescriptions and auto-prompt the user for each group. The user no longer needs to select the e-prescription eligible prescriptions separately from the fax only ones.

  5. When viewing the virtual E-Rx images, you can edit the E-Rx remarks directly from that screen.

  6. The Rx Analysis Reports (Daily, Monthly, etc) now also will tell you the unique patient count along with the Rx count.

  7. The Delivery Date is now an exportable column on the Delivery Prescriptions Screen.

  8. The Rx Image will now be displayed on the Workflow History screen.

  9. On the Nursing Home Rx Manager screen, you can now choose to hide Inactive prescriptions.

  10. ScriptDrop deliveries will now be scheduled from a different screen. To schedule deliveries from BestRx, please go to Dispense/Delivery-->Send Rxs to Delivery/Shipping Provider.

  11. ScriptDrop enhancements to allow for the sending of the Delivery Remark when scheduling deliveries.

  12. Added the ability to send the Quantity Prescribed in insurance claims. This will be required for all C2 prescriptions starting September 21. There is nothing the user needs to do, the field will automatically start sending on that date.

  13. On the Patient File (F3) screen, added a field for Nursing Home Readmission Date.

  14. If your pharmacy chooses to show Nursing Home Info during patient searches, the Nursing Home Name and Facility Code will now be displayed in separate columns instead of with the address. This will help to declutter the screen and improve visiblity. But in order to do that, we have hidden the insurance fields from the search if you have indeed chosen to display the nursing home info.

  15. Added the ability to fax or print a Drug Substitution Request from the RxProfile screen.

  16. Added a new IVR integration with Prescribe Wellness (aka Tabula Rasa). If you are interested in using the Prescribe Wellness IVR system, please contact your PW rep for more info.

  17. For Illinois, Naloxone prescriptions will now be reported to the PDMP.

  18. Update the URL for FDS Engage Alerts.

  19. Minor bug fixes.


Version 6.0.0506.0 (May 6, 2020)

  1. On the Verify before Fill and Verify before Dispense screens, you can now view all documents linked to the prescription, not just the scanned Rx Image.

  2. Fixed a bug that was preventing dummy "COVID-19" signatures from ScriptDrop from displaying properly.

  3. Enhancements to the NexIPTel IVR integration.

  4. Enhancement to Net-Rx and FDS datafeeds when reporting historical data.

  5. Minor bug fixes.


Version 6.0.0412.0 (April 12, 2020)

  1. Added options to disable the feature that forces you to re-verify a prescription after it has been edited or reversed. To change this option go to File-->Pharmacy Setup-->Workflow and look for the Cancel Verification after Rx Edit and Cancel Verification after Reversal options.

  2. Added the option to display the Nursing Home name when performing patient searches. To enable this option go to File-->Pharmacy Setup-->Search and look for the Show NH name with Patient Search option.

  3. Added the ability to use the same "Refills Requested" and "Notes" values for all prescriptions when sending multiple refill requests via Suresripts.

  4. Added the ability to send pharmacist notes to a prescriber when sending a PA Request via Surescripts. PA Requests sent via Surescripts are sent electronically and with no transaction charges.

  5. Fix bug that prevented multi-line remarks from being entered for Nursing Home remarks.

  6. When printing multiple labels at once from screens such the RxProfile or Custom Queue screens, the program now has the ability to prompt the user on whether they want to print the Patient Leaflets for all prescriptions. This prompt will only display if the settings for the pharmacy indicate that the prompt should be displayed.

  7. Updates to allow functionality with new online payment features with BestPOS. More info about these features will be provided soon.

  8. Minor bug fixes.


Version 6.0.0401.0 (April 1, 2020)

  1. With social distancing in action and more patients requesting delivery or express pickup, it can be easy to lose that personal touch with the patient. It can be especially tough to counsel your patients with the same level of quality that you are accustomed to providing. That is why we have introduced a semi-integrated Telehealth option in BestRx. We have chosen Doxy as the platform to provide this service. Doxy is HIPAA secure and they offer both a basic free version as well as a paid version with additional features. We believe that the free option will be sufficient for most of our clients. Enrollment with Doxy is quick and easy and should also be easy to use for your patients.

    Within BestRx we have added buttons on the RxProcessing and RxProfile screens that will allow you to send a text or email to invite a patient into your virtual waiting room, where you can then start a telecounselling session with them. By utilizing this telecounselling feature you can continue to provide your patients with the attention and care they deserve, even when they aren't able to physically visit your pharmacy.

  2. Minor improvements with the Real-Time Prescription Benefit feature.

  3. Added an integration with the FastPak EXP machine from Parata for unit/multi dose dispensing.


Version 6.0.0312.0 (March 12, 2020)

  1. Add "click-to-call" functionality in BestRx for Vow IVR.

  2. Add integration with Cardinal CIM (Cardinal Inventory Management) features.

  3. If any important information whas changed for a prescription after it was already verified, that prescription will now be considered unverified. That prescription will have to be verified again for it to be considered properly verified.

  4. If a prescription was reversed after it was already verified, that prescription will now be considered unverified. That prescription will have to be verified again for it to be considered properly verified.

  5. Completed integration with the Cardinal CIM program. CIM stands for Cardinal Inventory Management.

  6. Fix bug that prevented multi-line remarks from being entered when using the new remarks features.

  7. When sending a PA Request, there is a new option for sending a request via SureScripts. PA Requests sent via Surescripts are sent electronically and with no transaction charges.

  8. Display Hours of Administration when hovering over the Days Supply column on the Rx Profile screen.

  9. Minor bug fixes.


Version 6.0.0203.0 (February 3, 2020)

  1. When sending a PA Request, there is a new option for sending a request via SureScripts. PA Requests sent via Surescripts are sent electronically and with no transaction charges.

  2. Add integration with the RxSafe dispensing machine. For more info please visit the RxSafe website.

  3. Added a button to the Workflow Report that allows the "Positive ID Report" to be printed for Ohio pharmacies.

  4. When reversing multiple prescriptions at once, you can now change the fill date if the prescriptions are being put on Hold.

  5. Completed integration with the Cardinal CIM program. CIM stands for Cardinal Inventory Management.

  6. For California pharmacies, there is now an option to add an eTAR queue to the dashboard.

  7. If more than one person attempts to work on the same e-prescription at the same time (for example from different workstations), the program will now display a warning along with info about who else is working on that prescription. This will help prevent the same prescription from being filled more than once.

  8. If the drug is changed for a prescription after it was already verified, that prescription will now be considered unverified. That prescription will have to be verified again for it to be considered properly verified.

  9. From the Nursing Home Print MAR and Nursing Home Print Other Forms screens, you can print patient leaflets for multiple patients at once. Just select all of the prescriptions you need to print for and click the Print... button on the bottom of the screen. Then choose the Print Leaflets option.


Version 5.9.1202.0 (December 2, 2019)

  1. The RxProfile screen no longer has "pages", all of the prescriptions will display in one list. The first 15 months will display by default and if you scroll down it will automatically start loading older prescriptions. This will make it easier to navigate patients will large profiles.

  2. You can now apply a name to a Price Code to help better identify different schedules. These names will display in a drop-down box any place where you need to select a price code.

  3. You can now reverse multiple prescriptions at once. This can be done from the RxProfile screen, Will Call Report screen, and also the Process Queue screen.

  4. For Parata Pass, you can now switch a patient between Unit Dose and Multi Dose.

  5. For Robot Interfaces (ScriptPro, Parata, Eyecon, etc), we are differentiating between the triggers of "Save Rx" and "Print Label" when sending data to the robot. Previously these 2 triggers were combined and applied inconsistently. This option can be found on the Misc-->Interface Setups-->Robot or TCP/IP Interface Setup screen.

  6. When processing Rx Custom Queues, you can now move prescriptions to another queue directly from that screen. Just select the prescriptions and click on the "Move Rx's" button.


Version 5.9.0930.0 (September 30, 2019)

  1. Bug fixes with Night Tech to prevent certain prescriptions from being skipped.

  2. Updated logic to distinguish between Unit Dose and Multi Dose for Parata Pass.

  3. Added "Refresh" buttons to the Queue Processing screens.

  4. Added Rx Origin filter in Scanned Rx Image Report.

  5. Created a new report to show how many prescriptions were processed during certain time intervals (such as hourly). The report can show data for up to 5 different workflow steps at a time. This report can be useful in helping to determine what times of the day are the busiest for a pharmacy. Go to Reports-->Rx Analysis Reports-->Rx Analysis by Time to utilize this new report.

  6. Added a new Workflow Trigger called Rx is Ready to Dispense. You can use this trigger to automatically place prescriptions into a specific queue as soon as they are ready to dispense.

  7. When processing 832 files via EDI, the acq cost will only get updated if the supplier is set as the primary supplier for that item or drug.

  8. Improved the logic for displaying equivalent drug matches when processing e-prescriptions.

  9. Improvements and bug fixes for the Cloud Delivery feature.

  10. If you are using the "Rx Image Scanning / Document Managment" feature, you no longer need to print or scan hard copy images for Telephone Rxs. If a prescription has an Rx Origin Code of "2" indicating it's a Telephoned Rx, we will generate a virtual image of the Telephone Rx printout on the screen. This is similar to how virtual images are displayed for E-Prescriptions. You can then print that document on-demand in case of an audit or other reporting need.

  11. Added barcode to the Rx Transfer printout when prescriptions are "Transferred From" another pharmacy. This helps streamline the document scanning process.

  12. E-Transfer messages now include patient insurance information.


Version 5.9.0813.0 (August 13, 2019)

  1. Fixed bug that displayed the incorrect number on the 14-30 Will Call dashboard in some situations.

  2. For EDI returns, allow for same item to be returned multiple times fromt he same file.

  3. Improve logic for identifying equivalent drugs.

  4. Added additional credit card validation during data entry to prevent typos from being saved.

  5. Added a new message type for the text/email features called the "Customer Review Message". This allows your pharmacy to periodically send out text or emails to your customers asking them to rate you on Google, Facebook, Yelp and more. Use this feature to improve your online rankings and drive more traffic to your pharmacy. Please contact BestRx for assistance on how to use this feature.

  6. When printing A/R statements, if a Family has multiple patients, you can now group the transactions by patient on the statement printout.

  7. You can now generate an Inventory Report to show you the QOH at the pharmacy on a specific date in the past. To do this utilize the Get QOH as of field in the Inventory Report.

  8. You can check for a patient's Drug Interactions from the Rx Profile screen. Select the drugs you want to check interactions for and then choose the Drug Interaction option before processing the Rx's.

  9. Add ability to enter custom Drug Descriptions for drugs that are missing that data from MediSpan.

  10. Added Ilara Solutions as a new 340B provider.


Version 5.9.0710.0 (July 10, 2019)

  1. All pharmacies are being migrated to the newest version of the national E-Prescribing standard. This standard will be mandatory across the country on January 1, 2020 and BestRx is proud to be the first software vendor for independent pharmacies to go live with the new standard!

  2. A new Dashboard tile has been created for 14-30 Day Will Call prescriptions. Clicking this tile will automatically display a report of prescriptions that are have been sitting in will call between 14-30 days.

  3. The BestRx program will automatically "lock" after 10 minutes of idle time and the user will have to enter their password or use their fingerprint to continue using the program. This was implemented for security purposes to prevent unauthorized use when the BestRx program is left open for a significant amount of time. The max idle time can be adjusted and set to be anywhere from 1 to 120 minutes.

  4. Virginia now considers Gabapentin as a C5 drug.

  5. Tennessee PDMP moves to daily reporting.

  6. A Master Insurance Plan list has been added to the program. This can be found in File-->Search Master Insurance File.

  7. Add ability to "Block LTC ID's" for certain insurance plans. This option can be found on the Insplan (F5) by going to the Miscellaneous tab.

  8. Night Tech will trigger closer to midnight than before.

  9. Fixed a bug in Night Tech that was preventing certain prescriptions from auto-processing.


Version 5.9.0611.0 (June 11, 2019)

  1. Updates to display Diagnosis Descriptions in e-prescription messages when they are not sent by the prescriber.

  2. Added a Zip Code filter to the Custom Log report.

  3. For "unbreakable" packages, update Qty Filled when Qty Ordered is changed to prevent unnecessary warning messages.

  4. Added functionality to support ScriptDrop Service Windows and On-Demand Delivery.

  5. Added Total Amount Due for each patient on the Delivery Tickets.

  6. Removed inactive prescriptions from the NH Rx Manager screen.


Version 5.9.0602.0 (June 2, 2019)

  1. A new field has been added in the Drug File (F4) screen that indicates whether a drug comes in an "unbreakable package" (ie. certain inhalers, creams, solutions, etc). For drugs marked as having an "unbreakable package", the system will only allow you to dispense a quantity that is equal to OR a multiple of the package size.

  2. Fix bug when scanning delivery tickets.

  3. Updates to allow functionality of E-Transfers with the new requirements.

  4. Updates for UrbanHealth 340B reports.

  5. Fixed bug in Refill Reminder report relating to calculating refills remaining for 90-day supply prescriptions.

  6. Prescriber DEA number not required for Bahamas pharmacies.

  7. Updates to allow proper functionality with the DrFirst Link integration.


Version 5.9.0522.0 (May 22, 2019)

  1. Fixed a bug in the 5/19 update was preventing dial-up faxes from working.

  2. Please see info about the May 14, 2019 update for more changes.


Version 5.9.0514.0 (May 14, 2019)

  1. For pharmacies using the real-time PDMP registry lookup feature, an option has been added to save the report to the patient's profile. This will only work for customers using the Document Management feature.

  2. Added a filter for Nursing Home to the Unbilled Prescription Report.

  3. Add a 340B filter to the Prescriber Listing report.

  4. Enhancements for FedEx and UPS integration.

  5. Added an option in the Non Picked Up Prescription Report to show all Rxs that have been in Will Call for a certain amount of days (rather than having to specify a specific date range).

  6. Added an option in Pharmacy Setup to set the default Charge Account value for new patients. Previously all new patients were set to "No" for Charge Account by default. This now gives you the options of setting it to "Yes". Go to File-->Pharmacy Setup-->Acct Receivables and look for the Default "Charge Account" setting for New Patients option.

  7. Korean and Vietnamese have been added as options for printing Drug Education messages. For pharmacies outside of California, there is a charge of $10/month per language to use this feature.

  8. New Rx Requests can now be faxed directly from the computer via Internet or Dial-up Fax.

  9. Bug fix in NexIPTel IVR interface.


Version 5.9.0407.0 (April 7, 2019)

  1. Updates to allow functionality with the ScriptDrop service for prescription deliveries.

  2. Fix for error displayed while scanning a delivery ticket and when Rx on the delivery ticket is deleted.

  3. Updated CoverMyMeds functionality to work with their new security settings.

  4. Please see info about the March 28, 2019 update for more changes.


Version 5.9.0328.0 (March 28, 2019)

  1. Integration with fingerprint readers to support biometric authentication. If you are interested in using fingerprints instead of passwords for authentication, please contact BestRx for info about supported fingerprint reader devices.

  2. Updates for Illinois pharmacies to set refill expiration date to 15 months after written date. All prescriptions written after January 1, 2019 will be automatically updated as well.

  3. Fixed bug in Night Tech processing that was allowing Refill Too Soon prescription to be filled.

  4. Allow printing of Charge Account Statements to be grouped by patient.

  5. Added Amplicare/iMedicare alerts in BestRx.

  6. PDMP Registry integration for California pharmacies.

  7. Allow Saturday delivieries for FedEx.

  8. Add Insurance Group Number filter in the Custom Log.

  9. Add a field for Billing Days Supply. This allows you to bill a prescription for a Days Supply that is lower than the actual Days Supply. This is useful for billing things like insulin pens when you don't want to break the pack because the insurance allows a 30 day max for example. To set the Billing Days Supply, click on the "+" button next to the Days Supply on the RxProcessing screen.

  10. Update CoverMyMeds call back URL to retrieve PA request status updates.

  11. In NY we now allow ZZZZZZZZ to be entered as the Rx Serial Number for any prescription. In the past this was reserved for out-of-state prescribers only, but NY has recently expanded it's use to more prescribers.

  12. The Pharmacy Service Type can now be set on an Insurance Plan level. This is useful for pharmacies that are running parallel NPI numbers (such as one for retail and one for LTC). This setting can be found on the Misc tab of the Insurance Plan (F5) screen.

  13. For TCGRx Pouch users, you can now send any drug form to the machine, even if it's not a tablet or capsule. This allows TCGRx to print "reminder" pouches for the patients.


Version 5.9.0212.0 (February 12, 2019)

  1. Integration with UPS for shipping and mail order is complete. Please contact BestRx for more info on how to use this UPS integration.

  2. We will now use MediSpan drug images. MediSpan provides many more drug images than our older clinical provider did and they also update the more frequently. The downloading and updating of drug images will now be automated as well with no user intervention required by the pharmacy.

  3. Fixed a bug that would cause an Rx Origin Code of "5" to sometimes clear out for editing the drug on a prescription.

  4. Fix an issue that prevented an A/R balance from transferring in some situations when merging patient profiles.

  5. Added ability to enter in Problem Observations when documenting eCare plans.

  6. Added the ability to set a default "MAR Start Date" for long term care facilities. This sets the day of the month that MAR's should start each month.

  7. Gabapentin is now a C5 drug in Tennessee. This update handles that.

  8. Minor UI changes on Rx Processing screen.


Version 5.9.0122.0 (January 22, 2019)

  1. The ability to electronically transfer prescriptions is now available in BestRx. This allows a pharmacy to send a prescription transfer electronically, without the need to print or fax anything. The receiving pharmacy will see the transferred prescription in their E-Rx mailbox along with other messages from Surescripts. The pharmacy can then fill the prescription without any duplicate data entry, which will save time and reduce errors.

    Please note that the E-Transfer feature is only available to pharmacies using the Standard or Premium tiers of BestRx. And this feature can only be used to transfer prescriptions between multiple pharmacies that all use BestRx and are under the same ownership. For questions on how to use this feature, please contact BestRx.

  2. For eCare plans, you now have the ability to add General Interventions to a case. In the past you were only allowed to add an intervention that was an Education, Referral, or Appointment. This limited the types of interventions that could be documented with eCare plans. With this new update, the range of interventions that can be documented has been greatly increased.

  3. Hundreds of new SNOMED CT Codes have been added to the eCare features. These include new codes for Encounters, Drug Therapy Problems, Interventions, Vital Signs, Problem Observations, Immunizations, Educations, and Referrals. These new codes will automatically load into your system 24-48 hours after performing this software update.

  4. Some new DUR codes were approved for use by NCPDP starting January 1, 2019. These DUR codes have been added to the system.

  5. Gabapentin is now a C5 drug in Michigan. This update handles that.

  6. California now requires the Rx Serial Number to be reported to CA CURES for C2, C3 and C4 drugs. This update will prompt the user if the value is missing and will also send the value to CA CURES when present.

  7. Wisconsin PDMP required daily reporting.

  8. Added a filter to the Custom Log to help differentiate between E-Rxs and Non E-Rxs.

  9. Added the Group Number to the Insurance Billing Report.

  10. Added a filter for 340B prescriptions to the Drug Usage Summary.


Version 5.8.1114.0 (November 14, 2018)

  1. For pharmacies using the Rx Image Scanning / Document Management feature, you can now edit the images. You can make markings or enter notes onto the images and save your changes.

  2. Procedure Modifier Codes are now linked to individual prescriptions rather than to the drugs. Previously, when you wanted to use Procedure Modifier Codes, they were added to the end of the NDC or Medicare Number and separated by a dash. Now if Procedure Modifier Codes need to be used, the pharmacy has to link it to the prescription itself. You can click on the "More" button towards the bottom-right of the RxProcessing screen. On the "More" panel you will see a field where the codes can be entered. If there are multiple codes needed, they should be entered in the same field but separated by commas.

    By linking the codes to the prescription rather than the drug, the BestRx system can now "remember" codes from one fill to the next. Pharmacies that are using Procedure Modifier Codes will start to get rejections at first claims are processed. That is because the codes that are linked to the end of the drug will now be sent as part of the NDC/Product ID in the insurance claim. You will have to remove the codes from the Drug File screen and link it to the prescription.

  3. A "Print" option has been added to the PDMP Registry query results for all states.

  4. Tennessee PDMP will now be reported using ASAP version 4.2A, as is required before January 1, 2019.

  5. For workstations with wide-screen monitors, the Trxade information can now be displayed at the same time as E-Rx prescription info.

  6. Improvements to the 2-way Telepharm interface.

  7. Updates for Masters EDI.

  8. For pharmacies using the FedEx integration, an option has been added for "FedEx Home Delivery".

  9. For pharmacies using Inbound Faxing, a dashboard panel has been added to show the number of new inbound faxes that have been received.

  10. Fixed bug that allowed night-tech to refill prescriptions even when zero qty was remaining. Only affected pharmacies that were doing fills where qty filled was greater than qty ordered.

  11. Fixed a bug where a prescription would show twice in a queue when it was billed to multiple insurances. The Rx was only in the queue once, but it was displaying twice (once for each insurance).

  12. Added an option to enter prescriber info while adding drugs to the patient history. This can be done from the Patient File (F3) screen by clicking on the Patient History button.

  13. Add a QOH column to the e-prescribing drug match grid.


Version 5.8.1027.0 (October 27, 2018)

  1. Added a new workflow trigger for "Refill Request Sent" so that Rx's can automatically be placed in a Custom Queue after a refill request is successfully sent.

  2. An option has been added to allow the automatic printing of E-Rx messages after the prescription has been filled. Go to E-Rx-->E-Rx Setup to set this option.

  3. Added a filter for 340B drugs in the Profit Report.

  4. Fixed a bug that was resulting in multiple patients with the same name displaying when searching by Rx Number on the Dispense Rxs in Groups screen.

  5. Fixed a bug that prevented the PRN Display Order and Display Controls First filters from working properly on the Print MAR screen..

  6. For custom queues that are set to "Manually Remove" prescriptions and have an option set for the "Next Queue", we will display a prompt asking if the Rx should be moved to the next queue when removed from that current queue. To turn off the prompt and have the Rx's auto-move to the next queue, go to Workflow-->Manage Rx Custom Queue to set the option.

  7. Fixed a bug that would sometimes prevent the ingredient allergies from displaying properly on the Drug File (F4) screen.

  8. Fixed a bug in the Kwik Refill & Auto Process functions that was preventing Rx's from being refilled properly during the final refill if the quantity remaining was less that the quantity ordered.


Version 5.8.1012.0 (October 12, 2018)

  1. Night Tech / Auto Processing will automatically process a newer prescription if the older one can no longer be filled and the newer prescription is for an equivalent drug.

  2. Bug fixes and enhancements for Night Tech / Auto Processing.

  3. Integration with the PDMP Registry is now available for Illinois. This integration allows pharmacies to view info from the PDMP registry directly within the workflow of the BestRx system, with no need to log into a separate website. Access to the PDMP Registry integration is free for all Illinois pharmacies, so click here to register if you are interested.

  4. Updates to PDMP Integration to allow pharmacy to customize when the PDMP Registry info is displayed and when pharmacist verification is required to continue filling the prescription.

  5. Updates to the SMP Integration to limit the number of opportunity popups to once per week per patient.

  6. Improve the logic for identifying which side effects will print on MAR forms.

  7. Add option to set a default "Dispense By" for a Nursing Home. Helpful for example in situations where all patients in that nursing home will always be delivery patients.

  8. For pharmacies using our electronic reconciliation feature, BestRx will automatically download e-remittance files and show the number of pending files in the dashboard. Clicking the dashboard item will take you to the screen where you can quickly process all of the pending files.

  9. Added an option in File-->Pharmacy Setup-->Printing called "Remember Label Count for Rx". The default value for this option is "Yes". If this option is set to "Yes", then the system will remember the number of labels you print for a certain prescription. Then the next time you print labels for that prescription, it will remember that number and default to that value. This option also applies to refills and to new prescriptions created from an older prescription.


Version 5.8.0917.0 (September 17, 2018)

  1. When attempting to refill a prescription that is expired or has no more refills, if the patient has a newer prescription in the system for an equivalent drug, the program will prompt and ask if that newer prescription should be filled instead. Previously this prompt would only display if the newer prescription was for the exact same drug. Now it will display for all equivalent drugs.

  2. Updates to prevent Night Tech from auto-processing older prescriptions that were left in the Refill Queue.

  3. Older records will automatically be removed from refill queues. Prescriptions that were last filled more than 90 days ago AND have a refill due date that is at least 60 days in the past will automatically be removed every day.

  4. Fixed a bug that was preventing electronic refill requests from being sent from some IVR integrations.

  5. Please see info about the September 4 update for additional info.


Version 5.8.0904.0 (September 4, 2018)

  1. Introducing a new feature called Kwik Refill! This feature allows you to quickly refill prescriptions for a patient without having to visit the main Rx Processing screen, which can save a lot of time when refill multiple prescriptions for a patient. For example, if a patient has 6 prescriptions to refill, you can go to the patient's Rx Profile, select the 6 prescriptions and perform the Kwik Refill. The BestRx program will automatically create the refill records and take you directly to transmit the prescriptions to the insurance. You no longer need to save each of the 6 prescriptions individually from the Rx Processing screen before transmitting. The Kwik Refill feature can currently be used from the Rx Profile, Refill Queue screen and the Process Custom Queue screen. By October or November of 2018, the Kwik Refill feature will also be added to other screens such as Refill Reminder Report and Patient Refill Request screen.

  2. Introducing a new feature for Auto Processing and Night Tech! Prescriptions can be automatically refilled, processed, billed to insurance, have their labels printed, and even apply copays to A/R balances, all with little to no user intervention required. The auto processing can be triggered from the patient's profile or while working from a specific queue. When you utilize the Night Tech feature, the prescription processing will automatically trigger overnight so that when your staff arrives in the morning, the majority of your day's refills will already be processed. This will save your pharmacy hours of labor each and every day. For pharmacies that work with Nursing Homes and LTC facilities, this feature can help you automate your cycle filling and further save you hours of work each month. To use this feature you must upgrade from the Basic to Standard tier of BestRx, which could incur an additional fee. Please contact BestRx for more info.

  3. Med Sync is now available to allow your pharmacy to easily automate the process of syncing up your patients' prescription refills. Prescriptions can be synced directly from the patient's profile and BestRx can also prompt you to sync a new prescription when it is entered into the system. The Med Sync feature will automatically calculate short fills, link up multiple prescriptions for the same therapy, and recognize when a new prescription is required to continue a certain med sync regimen. To use this feature you must upgrade from the Basic to Standard tier of BestRx, which could incur an additional fee. Please contact BestRx for more info.

  4. New actions have been added to the Rx Profile screen. You can now Kwik Refill, Auto Process, Sync, and Verify prescriptions directly from the Rx Profile screen.

  5. A new process mode of "Transmit to Insurance" has been added for Rx Custom Queues. This will allow you to transmit prescriptions to insurance directly from the Process Rx Custom Queue screen. Go to Workflow-->Manage Rx Custom Queues to start utilizing this feature.

  6. New actions have been added to the Refill Queue and Process Rx Custom Queue screens. You can now Kwik Refill, Auto Process, and Transmit prescriptions directly from those screens.

  7. Integration with Script Management Partners (SMP) to allow for real-time reporting for immunizations. The SMP interface will also prompt you with opportunities when patient's are eligible for certain vaccines and will allow you to query your state's immunization registry for your patients. Please see this press release for more info. This is a free service from BestRx and SMP, so if your pharmacy administers immunizations and is interested in this service, please visit this page to register.

  8. Integration with the PDMP Gateway and NarxCare solutions from Appriss to display data from the PDMP registry directly within the BestRx system. This eliminates the need to open a separate browser window and logging into the online PDMP web portal, which will save your pharmacy time and money. This integration is available for Alaska, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Virginia, and West Virginia. Integration with Illinois is coming in October 2018. To register for access to the PDMP Gateway, please fill out this online registration form.

  9. BestRx will now use allergy info from MediSpan rather than our old provider (CliniData). At some point during the month of September or October, your pharmacy will automatically start using allergy info from the new source. We have been able to map the majority of the allergies from CliniData to Medispan, but there are some that could not be directly mapped. For those instances, you will be prompted to confirm a patient's allergies prior to processing a prescription for that patient.

  10. For pharmacies in California, Colorado, Florida and Texas, you are now allowed to dispense a Quanitity Filled that is greater than the Quantity Ordered. This is especially helpful if you want to dispense 90-day fills for your patients. If your pharmacy's state allows you to dispense a Quantity Filled greater than the Quantity Ordered, please notify BestRx. We will then look deeper at the regulations in your state and determine if we can enable this feature for your state.

  11. For pharmacies using the Document Management feature, you can now link documents to Nursing Home records.

  12. All pharmacies can now import documents related to your particular pharmacy and store them electronically within the BestRx system. This can be done from the File-->Pharmacy Setup screen.

  13. You can now select multiple patients/delivery groups/nursing homes from the Delivery Report screen.

  14. When you make a prescription inactive, you will be prompted to enter remarks as to why the prescription was made inactive. Entering the remarks is optional.

  15. When sending a refill request via e-prescribing, you can now change the prescriber if the new prescription will come from a different prescriber than the one that wrote the original prescription.

  16. For pharmacies using the Nursing Home or Unit/Multi Dose Packaging feature, when you fill a new prescription we will search for an older prescription for an equivalent drug. If one is found and that prescription already has Dosage Info linked to it, we will prompt and ask if you would like to copy that dosage info over to the new prescription. This will save time by eliminating unnecessary data entry.

  17. When printing A/R statements from BestRx, there will now be a payment stub at the bottom of the statement. This will allow you to more easily identify which account a certain payment should go towards.

  18. Minor bug fixes and improvements.


Version 5.8.0731.0 (July 31, 2018)

  1. For Florida, the program will prompt you to verify the PDMP registry anytime you try to fill a new prescription for a controlled substance. The system will also log the date/time/user that performed this action.

  2. Updates to the TelePharm integration to allow for 2-way communication. Also updated the integration to use Telepharm's latest specs.

  3. Integration with Script Management Partners (SMP) to allow for real-time reporting for immunizations. If your pharmacy administers immunizations and you are interested in a quick and easy way to report your immunizations, please contact BestRx for more info.


Version 5.8.0708.0 (July 8, 2018)

  1. For Florida, report C5 prescriptions to the PDMP.


Version 5.8.0621.0 (June 21, 2018)

  1. Bestrx will now print the updated CMS-10147 form which is required starting July 1, 2018.

  2. You can now put rejected prescriptions directly on Hold from the claim response screen. Click the "Hold" button and follow the prompts.

  3. You can now put prescriptions on Hold at the same time you are adding them to a custom queue.

  4. For Worker's Compensation, you can now link multiple employers to a patient. You can make the employer profiles Active or Inactive and can also link them to specific insurance plans to help streamline billing.

  5. When printing Unit/Multi Dose Packaging for PAS FlexRx and PAS FlexRx Lite, you can print multiple weeks per page/card if the patient has only 1 or 2 dosage times per day.

  6. Fixed an issue that prevented users from choosing the New/Refill filter in the Custom Log report if specific drugs were also selected for the report.

  7. Added a filter for New/Refill in the Paid Prescription Log Report.

  8. Minor bug fixes and improvements.


Version 5.8.0601.0 (June 1, 2018)

  1. New Jersey pharmacies will start to report Gabepentin to the PDMP.

  2. West Virginia pharmacies will start to report C5 prescriptions to the PDMP.

  3. For the Rx Verification screens, you now have the option to force the additional verification of select fields for more than just the original fill. If you click on the "Settings" icon towards the top-right of the screen, you will see an option where you can indicate which fills of a prescription require additional verification. Previously we were only asking for additional verification on the original fill of the prescription.

  4. Some additional fields have been added as options for the Rx Verification screens. These fields include the A/R Balance, Qty Prescribed, RPh Initials, Technician Initials, Drug Shape, Drug Color, Drug Front & Back Imprint, and Drug Description.

  5. When performing a "Verify before Fill" prescription verification, if the NDC you are trying to dispense does not match the NDC on the prescription, but the two drugs are therapeutically equivalent, the program will prompt the user and ask if they would like to Reverse & Rebill the prescription using the newer NDC. If the user chooses "Yes", the program will display a popup window that will allow them to reverse the prescription, replace the drug with the newer NDC, rebill the prescription, and reprint the label all from one screen, with the entire process taking just a few seconds.

  6. In some jurisdictions, you cannot dispense more than 5 refills for C3-C5 drugs, even if there are partial fills involved. We have added an option that will prevent the dispensing of additional fills in situations where partial fills are present. To turn on this option go to File-->Pharmacy Setup-->Misc (page 1) and set the Allow C3-C5 past 5 Refills (if partial exists) option to No. Note: This option has automatically been set to No for all Texas pharmacies..

  7. For pharmacies using our Nursing Home and Long Term Care features, you can now enter special NPI, NCPDP, DEA and State License numbers for LTC patients. Go to Nursing Home-->Nursing Home / LTC Setup to enter this info. If you want to use these numbers to bill the insurance for certain LTC patients, that must be configured on the facility level. If you go to Nursing Home-->Nursing Home File, you can use the Pharmacy ID's to use for Billing field to indicate whether patients linked to each particular facility should have their insurance billed using the pharmacy's normal NPI/NCPDP or by using the pharmacy's LTC numbers.

  8. Updates to fix issues that were preventing Cash prescriptions from syncing up properly for some pharmacies using Kirby Lester dispensing machines.

  9. New EDI functionality with KeySource Medical and TopRx.

  10. Minor bug fixes and improvements.


Version 5.8.0403.0 (April 3, 2018)

  1. Changes to the Rx Verification screens. Both the "Verify before Fill" and "Verify before Dispense" screens are now customizable. You can choose which fields appear on the screen and also choose where those fields will be located. You can also choose which field require "additional verification". These fields will require that the user click the field to "verify" the value before the entire prescription can be verified.

  2. When prompted to choose another drug because the QOH is too low, the program will automatically present you with equivalent drugs for easier selection.

  3. Fixed a bug with the E-Remittance feature to ensure that Hold prescriptions are not reconciled.

  4. The Mobile Delivery program has been updated to include the prescription fill date.

  5. Minor bug fixes and improvements.


Version 5.8.0301.0 (March 1, 2018)

  1. Integration with CoverMyMeds for clinical alerts and MTM opportunities. Beginning in April, CoverMyMeds will begin presenting alerts for opportunities such as vaccinations, adherence and genomic testing to counsel patients. Participating in this feature is free of charge to the pharmacy, but it does require that you register your pharmacy for the service. You will be prompted to register once you log into the BestRx program. For more information, visit the CoverMyMeds website.

  2. Integration with Trxade to help provide more affordable drug purchasing options. When displaying a prescription, you will see real-time pricing info about the drug from Trxade. If you are already a Trxade member you can easily order and if you are not you can easily register for free. Trxade presents you with prices from multiple suppliers and helps you easily choose the lowest price for your drug purchases. For more information, please visit this FAQ page on the Trxade website.

  3. You can choose whether to default focus on the "Save" button or "Print Label" button on both the RxProcessing screen and Claim Response screen. The default value is to focus on the "Print Label" button. To change this setting, go to File-->Pharmacy Setup-->Workflow and look for the Button Focus on RxProc screen and Button Focus on Claim Resp screen options.

  4. You can set when the system considers a Cash prescription to be considered "adjudicated". The options are when the prescription is entered into the system or when the label is printed. To change this setting, go to File-->Pharmacy Setup-->Workflow and look for the Consider Cash Rx "Adjudicated" After option. This also fixes a bug in the system that was preventing cash prescriptions from being added to a workflow queue when the "Rx is Adjudicated" trigger was configured.

  5. For the Custom Queues, if the queue process mode is to "Print Label", "Verify before Fill", or "Verify before Dispense", you now have an option to automatically remove a prescription from the queue if the prescription was reversed. Go to Workflow-->Manage Custom Queues to use this option.

  6. You can customize which drug interaction severity levels should always require a password. To change this setting, go to File-->Pharmacy Setup-->Misc (page 1) and look for the Drug Int - Ask for Password option.

  7. You can force BestRx to always require a password from an authorized user in order to confirm allergies. To change this setting, go to File-->Pharmacy Setup-->Misc (page 1) and look for the Allergies - Always ask for Password option.

  8. You now have the ability to rotate Rx Images.

  9. Minor bug fixes and improvements.


Version 5.8.0117.0 (January 17, 2018)

  1. For the auto-refill functionality, you now have an option of doing auto-refills for only maintenance medications. This option can be set at both the Patient Level (from the Patient File (F3) screen) and the Pharmacy Level (File-->Pharmacy Setup-->Auto Refill-->Default Value for Auto Refill.

  2. Please see info about the January 8 update for additional info.


Version 5.8.0108.0 (January 8, 2018)

  1. PDMP Reporting for Florida is now daily.

  2. You can now set a credit limit for a patient's A/R account. You will be prompted or stopped whenever you attempt to complete a transaction that will result in the balance exceeding the credit limit.

  3. Add a Bubble-Pack indicator to the 340B export file for Hudson Headwaters.

  4. Added an option that will force you to enter a password anytime you are confirming a drug interaction, even if you have full access for that action. This option can be set in File-->Pharmacy Setup-->Misc Page 1-->Drug Interaction-Always ask for Password.


Version 3.7.1227.0 (December 27, 2017)

  1. Submit data for Nevada, Ohio and Oregon prescription monitoring programs in ASAP Version 4.2A, as per the new state requirements. This newer version allows for the submission of Diagnosis Codes in the PDMP reports, which is now required in certain circumstances by these states.

  2. Please see info about the December 6 update for additional info.


Version 3.7.1206.0 (December 6, 2017)

  1. BestRx will now use Medi-Span for patient leaflets and counselling messages on the labels. Some pharmacies may need adjustments made to their labels as Medi-Span info is much longer that the CliniData info. MediSpan data is more comprehensive and reliable than CliniData/Cerner data so issues that occured in the past with this information being incorrect will be dramatically reduced. With MediSpan, the data files will also update automatically every month to ensure that you always have the most up-to-date info.

  2. In addition to English and Spanish, patient leaflets are also available in Russian and Chinese. If you have patients marked as Russian or Chinese, the leaflets will automatically print in that language for that patient. If you would like to disable one of these language for the patient leaflets, please go to File-->Pharmacy Setup-->Printing and disable the appropriate languages. If there is a language that would like to see added in the future for patient leaflets, please let us know and we will take it into consideration based on the demand.

  3. The logic for matching brand/generic links have been improved. There were certain items such as vitamins and other OTC items that were not matching well. This update addresses this issue.

  4. Added the ability to generate the Picked Up Signature Log report based on Rx Number Range. This can be helpful during audits.

  5. Added the ability to assign Horizon Graveyard Codes for unfillable prescriptions. These codes are recommended when submitting reports to Horizon. To enter this code for a prescription, click on the "More" button on the RxProcessing screen and you will see the field towards the bottom.

  6. Please see info about the November 15 update for additional info.


Version 3.7.1115.0 (November 15, 2017)

  1. Real time integration with MirixaPro. If are registered with Mirixa, you can go to the MTM Opportunities screen and view all of your opportunities. You can then click on the "View Case Details" button for each opportunity and it will take you directly to that MTM case on the MirixaPro web portal. Once you complete a case, it will also update the status of that case in BestRx. If you are not already registered with Mirixa, you can do so easily by following the links on the MTM Opportunities page in BestRx.

  2. BestRx is the first pharmacy system with the ability to create and send eCare plans directly from within the system. This feature is currently live for pharmacies in North Carolina where the use of eCare plans is being piloted. As more states come on board with paying for pharmacy participation with eCare plans, BestRx will be ready to go live when they are. For more information please read our press release or visit the CPESN or CCNC websites.

  3. Updates to allow for SFTP communication for Kinray EDI.

  4. Minor bug fixes and updates.


Version 3.7.1011.0 (October 11, 2017)

  1. This version of BestRx uses the Microsoft .NET Framework 4.6, so it will NOT work on computers running Windows XP or Vista. The updated framework is required to send insurance claims because both switching companies (RelayHealth & eRx Network (formerly Emdeon/Change Healthcare) now require higher security standards that are only included in the .NET Framework 4.6 and higher. If you still have a computer running Windows XP or Vista, you will need to replace or upgrade the computer in order to continue using BestRx on that workstation.

  2. BestRx will now use MediSpan for the Master Drug File, Brand/Generic Linking, Drug Descriptions, and Auxiliary Warning Stickers. After this update is downloaded, it will take 1-2 days before the MediSpan information is loaded into the system. Once the info is loaded, the BestRx system will automatically start using that data instead of the CliniData/Cerner data. MediSpan data is more comprehensive and reliable than CliniData/Cerner data so issues that occured in the past with this information being incorrect will be dramatically reduced. With MediSpan, the data files will also update automatically every month to ensure that you always have the most up-to-date info.

  3. Medispan includes French auxiliary warning stickers as part of their database. So if you have a patient with French as their label language, their auxiliary stickers will automatically print in French.

  4. For Medispan Drug Descriptions, they do not have separate fields for "Front Color" and "Back Color". They include everything in one field called "Color".

  5. Claims that are sent to eRx Network (formerly Emdeon/Change Healthcare) will be sent directly using their new high-security transmission method.

  6. Updates to support new barcode requirements for the Eyecon pill counting machine.

  7. Real-time integration with a new delivery provider, iOmni, to allow for same-day deliveries with real-time tracking information and more. For more info about iOmni, please visit iOmni's website.

  8. Coming in November, real-time integration with Mirixi for MTM management! For more info about Mirixa, please visit Mirixa's website.


Version 3.7.0905.0 (September 5, 2017)

  1. Some pharmacies were experiencing longer than normal backup times when performing backups to a USB drive. This issue has been fixed.

  2. After sending an E-Rx request to a prescriber, you can now manually change the status to Approved or Denied in the event that the response comes in via Written Rx, Telephone or Fax. Previously, the status was only updated if the prescriber responded with an electronic message. To manually change the status, go to E-Rx-->View Sent Messages and generate the report. Find the message in the list and click on the Status column. You will then be prompted to update the status. You can also update the status of multiple messages at once from the screen by selected the messages and clicking the Update Status button.

  3. You can now link Patients to one or more Patient Groups directly from both the Patient File (F3) screen as well as the Rx Profile screen. Look for the "Groups" field and click on the "Edit" button to do this.

  4. You can now link Prescribers to one or more Prescriber Groups directly from the Prescriber File (F2) screen. Look for the "Groups" field and click on the "Edit" button to do this.

  5. You can now link Drugs to one or more Drug Groups directly from the Drug File (F4) screen. Look for the "Groups" field and click on the "Edit" button to do this.

  6. You can now link Insurance Plans to one or more Insurance Plan Groups directly from the Insurance Plan File (F5) screen. Look for the "Groups" field and click on the "Edit" button to do this.

  7. Please see the details for the August 31 update for additional info.


Version 3.7.0831.0 (August 31, 2017)

  1. Add compliance for new law in Illinois that requires pharmaciest to ask patient for counselling for each prescription.

  2. Add an option for whether the QR code should be printed on delivery tickets. Go to Dispense/Delivery-->Dispense Options to change this setting.

  3. The legal disclaimer on the bottom of delivery tickets can now be customized. Go to Dispense/Delivery-->Dispense Options to change this setting.

  4. Change PDMP Reporting in Georgia and Texas to daily.


Version 3.7.0815.0 (August 15, 2017)

  1. BestRx will now use MediSpan for Drug Interactions. After this update is downloaded, it will take 1-2 days before the MediSpan drug interaction is loaded into the system. Once the info is loaded, the BestRx system will automatically start using that data instead of the CliniData/Cerner data. MediSpan data is more comprehensive and reliable than CliniData/Cerner data so issues that occured in the past with drug interactions not displaying properly will be dramatically reduced. With MediSpan, the data files will also update automatically every month to ensure that you always have the most up-to-date info.

  2. You can now create and process custom queues for Patients. These patient custom queues can be used for things such as scheduling appointments, creating reminders for certain actions, or to simply track when a patient enters your waiting room area. Click on Workflow-->3. Manage Patient Custom Queues and Workflow-->E. Process Patient Queues to explore these new features.

  3. When processing prescriptions from an Rx Custom Queue, you can now print labels directly from the queue. This will save time in situations where you have to print multiple labels for a patient or if you have to print labels for multiple patients at once. To use this feature, set the Process Mode of a custom queue to Print Label under the Workflow menu.

  4. You can now have the system auto-print the Drug Education leaflets after a prescription is verified. Previously you were only able to auto-print after a prescription label was printed. To set this option, go to File-->Pharmacy Setup-->Printing and set the Print/Prompt for Drug Ed & Med Guides during option.

  5. Please note that this will be the FINAL update that will work on Windows XP or Windows Vista computers. We will have another auto-update sometime in September, and that version of the program will NOT work on Windows XP or Windows Vista computers. This change is necessary because the insurance switching companies require a secure method of communication that is not supported by Windows XP or Vista. RelayHealth implemented this requirement earlier this year in February, and now eRx Network (formerly Emdeon and Change Healthcare) are implementing this requirement as of October.


Version 3.7.0730.0 (July 30, 2017)

  1. For West Virginia and Massachusetts, when Gabapentin is dispensed, prompt for ID check and report to PDMP.


Version 3.7.0626.0 (June 26, 2017)

  1. Added a new feature for Workflow Triggers. Go to Workflow-->Configure Workflow Triggers to use this feature. By configuring workflow triggers, you can have prescriptions automatically added to custom queues when a specific action is performed on a prescription. For example, you can have prescriptions automatically enter into a queue for verification after a label is printed. We've added functionality for many of the most common triggers thus far, and will continue to add more functionality as we receive feedback from our users.

  2. Price updates are now coming from MediSpan, which will be our new clinical data provider. MediSpan data is more robust and reliable than our current provider. Over the next few months, as we integrate more of MediSpan's capabilities into BestRx, most of the problems that occur due to incomplete or inaccurate clinical information will no longer occur.

    The MediSpan price update database will automatically load into your system in the background. Once that loading is complete, you will no longer be prompted to perform price updates. The price updates will be applied automatically as soon as the data from MediSpan is available. MediSpan usually provides their price update data on Friday mornings.

  3. For pharmacies that are using the text/email messaging interface, we now have the ability for 2-way communication for refill request reminders. When your patients receive a refill request reminder, a link can be included with the message that will allow them to submit their refill requests directly from their phone or computer, all without having to call the pharmacy and tying up your phone lines. This request will then show up in the BestRx system in the "Patient Refill Request" queue screen, and you will be able to fill the prescription from there. You can even customize the service by applying your pharmacy's logo to the screen that your patients submit their requests from.

    If you would like to add the 2-way functionality to your pharmacy's messaging services, please contact BestRx. The cost for the 2-way functionality is $30/month, which is slightly higher than the $20/month charge for the 1-way functionality. This is because we have to utilize extra services on our cloud server, and the additional cost helps us cover those cloud server fees.

  4. When you attempt to refill a prescription that is expired or has no refills left, the system will check to see if there is a newer prescription already in the system for the same drug. If a newer prescription is found, you will be asked if you would like to refill that prescription instead. If you choose "Yes", the system will automatically display that prescription for refill.

  5. We've added an option to print the Unit of Measure on Refill Request printouts. Go to File-->Pharmacy Setup and click on the Refill Request / Telephoned Rx tab to use this option.


Version 3.7.0611.0 (June 11, 2017)

  1. Add a new workflow status for "On Hold".

  2. Add new workflow steps to log when a prescription is "Placed on Hold" and "Taken off Hold".

  3. Fixed an issue that required Verify before Dispensed to be performed twice before the status of a presription changed to "Ready to Dispense".

  4. Fixed an issue that that prevented the delivery date/time from being updated after scanning delivery tickets.

  5. Fixed an issue that was clearing out Sig instructions on refills when a new drug had to be selected if the drug used on the previous fill was inactive.

  6. Please see notes about the May 31 and June 7 updates for more info.


Version 3.7.0607.0 (June 7, 2017)

  1. The program will no longer auto-prompt you to send a refill request if there is already a newer prescription for the same drug on hold for that patient.

  2. Add functionality to print the prescription signature from the Workflow History screen.

  3. Fixed a bux where workflow steps were not being properly logged by the Eyecon machine in certain situations.

  4. Please see notes about the May 31 update for more info.


Version 3.7.0531.0 (May 31, 2017)

  1. Major changes to the way workflow is handled in the BestRx system. The "Dispense Status" is no longer used, we now display the prescription's "Workflow Status". The pharmacist/technician cannot manually change this status. The only way this status gets changed is by performing an appropriate action on the prescription. This will allow for better tracking of prescriptions within your pharmacy.

  2. On the main Rx Processing screen, if you click on the "H" button next to the workflow status, it will show you the workflow history for that prescription. You can also see this workflow history by hovering over the workflow status in the "WF" column on the patient's Rx Profile.

  3. For pharmacies using the Rx Image scanning feature, you can now scan images prior to entering the prescripiton in the system. To do this, click on the "Intake" menu item on the top-left of the screen. Here you can view and process prescriptions that were previously entered into the Intake Queue or New Rx Queue. From here you can also enter new prescriptions into the Intake Queue. When you add a new prescription into the Intake Queue, you can scan the prescription and indicate basic information about the prescription such as Patient, Prescriber and Drug. You can enter as much or as little information here as you would like, and then enter the rest of the information at a later time when you are ready. Please note that prescriptions that are entered into the Intake Queue are not yet assigned an Rx Number. The Rx Number will be assigned when you go and process the prescription later on.

  4. If your pharmacy is not using the Rx Image scanning feature, you can still utilize the Intake Queue screen. You can enter basic information about a prescription prior to filling it. You just won't have the ability to scan the prescriptions into the system.

  5. For pharmacies with wide-screen monitors, you can add the "Intake Queue" as well as your "Unbilled Rx Count" to the dashboard.

  6. For pharmacies utilizing the workflow functionality of BestRx, the system will confirm that all required workflow and verification steps have been completed anytime you attempt to dispense a prescription.

  7. The Original Refills Authorized has been added to the Transfer Rx screens. Some states now require this information for prescriptions that were transferred to your pharmacy.

  8. If a prescription is Reconciled using an e-remittance (835 file) or from the Billing-->Payment Reconciliation screen, the date/time/user for the reconciliation will be recorded and display in the Workflow History screen.

  9. For pharmacies that are signed up with Prescribe Wellness, you can recieve Refill Requests directly into the system from Prescribe Wellness. These refill requests will be displayed on the "Patient Refill Request" screen along with requests that come in from IVR systems, mobile apps and other sources.

  10. Functionality has been added for scanning the barcode on a patient's Driver's License or State ID to auto-populate their information. This can be done from the screen where you enter a new patient as well as any screen that asks you to check a patient's ID.

  11. To utilize the Driver's License or State ID scanning feature, you must have a barcode scanner that supports 2-dimenstional barcode scanning. Most barcode scanners do not have this functionality. Please contact BestRx for more info on compatible 2-D barcode scanners.


Version 3.7.0404.0 (April 4, 2017)

  1. Update to not send Relationship Code for IL Medicaid Eligibility claims. The new BIN for IL Medicaid will reject if the code is present.

  2. Updates for Michigan PDMP to prepare for switch to Appriss on April 4.

  3. Added PDMP functionality for Nebraska and Missouri.

  4. As required by district law, Cyclobenzaprine and Butalbital products will now be reported to District of Columbia's PDMP program.

  5. You can now search for and import any prescriber in the nation that is on the Surescripts network. Go to E-Rx-->Surescripts Prescriber Directory to perform this task.

  6. For pharmacies without a signature pad or POS system, you can now "dispense" prescriptions from directly within the BestRx program. This can be done from 3 different screens under the Dispense/Delivery menu. Those screens are Dispense Rxs, Dispense Rxs in Groups, and Delivery Prescriptions. This will eliminate the need for you to "dispense" controlled prescriptions from from the E-Signature program for the purposes of PDMP reporting.

  7. Updates to allow for the downloading of e-remittance files (X12.835 files) from Cardinal.

  8. Added option to include Rx Remark in the Custom Log Report.

  9. Please see notes about the March 20 update for more info.


Version 3.7.0320.0 (March 20, 2017)

  1. Added a field for Original Fill Date for Transferred Rx's. This will also display on the printout.

  2. Add Refills Authorized to Transferred Rx printout.

  3. Automatically update for Illinois Medicaid's new BIN which goes into effect on March 27.

  4. As required by state law, Gabapentin products will now be reported to Virginia's PDMP program.

  5. Beta version of FDS's Engage features.


Version 3.7.0223.0 (February 23, 2017)

  1. Added integration with Telemanager's Outbound Messaging features. This feature allows you to send Call, Text or Email messages for Refill Reminders and Rx Ready for Pickup reminders. If you are using Telemanager's IVR system and would like to use these features, contact your Telemanager representative for more info.

  2. On the RxProfile screen, prescriptions that would normally be due for refill but have expired will be highlighted yellow. Prescriptions that would normally be due for refill but have zero refills remaining will also be highlighted yellow, but will have the refills value highlighted red.

  3. Added a filter for Rx Status in the Compound Prescription Report.

  4. Added an option where you can indicate the severity of Drug Interactions you want to display. This can be found on the File-->Pharmacy Setup screen.

  5. Added options in the Access Rights screen for the severity of Drug Interactions a user is allowed to confirm with authorization from another user.

  6. Improved the logic for syncing prescriber information with the Surescripts prescriber directory.


Version 3.7.0210.0 (February 10, 2017)

  1. Add option to prevent "Verify Before Fill" if the NDC's do not match. The default value for this option is to not allow the action. If you would like to allow this action, go to File-->Pharmacy Setup-->Workflow and changing the Allow Verify before Fill for non-matched NDC's option.

  2. Fixed a bug in Custom Log that prevented searching when the auto-search feature was turned off.

  3. Fixed a bug that would sometimes cause the New York Controlled Substance Fact Sheet to print from the wrong printer tray.

  4. Please see notes about the February 7 update.


Version 3.7.0207.0 (February 7, 2017)

  1. Unlimited claims for the same patient and fill date can now be transmitted all at once, even if they are for different insurance plans. Previously you were only able to send 1 or 4 claims at a time, depending on the insurance plan. We have now implemented logic that allows you to send an unlimited number of claims at once with just one click. To comply with NCPDP standards, the claims are still separated in the background into batches containing no more than 4 claims per transaction, but from the user's perspective you only have to transmit once.

  2. The system will now ask you if you'd like send a refill request when processing the final refill for a prescription. This way you can proactively receive autorization for a new prescription before the patient comes in for their next refill. This setting can be customized based on the control class of the drug. This can be done directly from the prompt screen or by going to File-->Pharmacy Setup-->Misc (page 2) and changing the Show Refill Request prompt for option.

  3. The OutcomesMTM integration has been updated to allow for BestRx to sync up better with the OutcomesMTM web portal. We have improved the logic used to remove expired opportunities from the BestRx system.

  4. For pharmacies in the state of New York, you will now be prompted to print the Controlled Substance Fact Sheet for all controlled prescriptions. State law requires that fact sheet be handed out for all controlled prescriptions. We currently have the English fact sheet integrated. Spanish and Russian fact sheets are also available, but we are waiting for the NYDOH to send us copies because they are currently out of stock. If you already have a Spanish or Russian version of the fact sheet you are willing to share, please let us know and we can integrate that into the BestRx system.

  5. For pharmacies using the Kirby Lester or Eyecon pill counting machines, we can now receive data from the machines and mark a prescription as being "Verified" from the robot.

  6. For pharmacies using the Eyecon pill counting machine, we can now import the pill verification images from the Eyecon directly into BestRx.

  7. For pharmacies using the Document Management feature, you can now link multiple documents to a specific prescriptions. These documents can be images, PDF, Excel files, and more. Prior to this, you were only able to link one image per prescription.

  8. For pharmacies using any type of robot or pill counter, there was a slight lag when verifying a prescription from the newer verify screens. This has been fixed.


Version 3.7.0118.0 (January 18, 2017)

  1. Florida PDMP now requires the patient phone number.

  2. Zero reports for Florida PDMP can now be sent directly from BestRx. They previously required you to log onto their website to perform zero reporting.

  3. Please see notes about the January 9 update.


Version 3.7.0109.0 (January 9, 2017)

  1. As of February 1, RelayHealth requires that all claims be sent using a more secure communication called TLS 1.2. Changes have been made to allow for this new method of communication. A side-effect of this change is that computers running Windows XP or Vista will no longer be able to submit to RelayHealth because Microsoft does not support TLS 1.2 on those operating systems. If you would like to continue using a Windows XP or Vista computer, you must either send claims via Change Healthcare or upgrade the computer to Windows 7 or higher.

  2. Integration with OutcomesMTM. If your pharmacy is contracted with OutcomesMTM, the BestRx system will import new opportunities into the system. This way you can then log into the OutcomesMTM portal and act on the MTM opportunity. OutcomesMTM is currently in the process of upgrading their single sign-on functionality that would allow you to log into the OutcomesMTM portal directly from within the BestRx system. Once they have the feature upgraded, BestRx will add the single sign-on feature to the system.


Version 2.9.1130.0 (November 30, 2016)

  1. Ohio PDMP reporting frequency changed to daily.

  2. As of December 1 Ohio PDMP requires that all prescriptions containing Gabapentin be reported as well. This update will handle those requirements.


Version 2.9.1129.0 (November 29, 2016)

  1. On the Patient File screen, separated the patient name input textbox by Last Name and First Name.

  2. Added fields for storing the Patient Middle Name, Name Prefix and Name Suffix. These fields are required in some states for PDMP reporting.

  3. Added fields to the Compound Prescription Report. Also added summary totals for numeric values on that report.

  4. Added a filter for the Rx Origin on the Non-Scanned Prescription Report.


Version 2.9.1107.0 (November 7, 2016)

  1. When showing the number of new E-Rx messages on the dashboard, notification bar or system tray icon, only consider messages received in the past 30 days.

  2. Fixed a bug that would cause a random message box to sometimes display when processing prescriptions from the Refill Queue or a Custom Queue.

  3. Fixed a bug that prevented the patient's phone number from printing on delivery reports and delivery tickets.

  4. Please see info about the November 3, 2016 update for additional info.


Version 2.9.1103.0 (November 3, 2016)

  1. For workstations that have a widescreen monitor (minumum 16:9 ratio), you will see a number of changes:

    • We will display a Dashboard on the right-side of the screen. This dashboard will provide relevant stats for things such as E-Rx message, pending Rx's in queues, refill requests, etc. Clicking on a dashboard tile will also take you to the relevant screen for that dashboard item. More info on customizing the dashboard is below.

    • We will display info from an E-Rx message on the right-side of the screen. This info will always be visible when filling a new prescription from an E-Rx message. The info will also display when editing or refilling prescriptions that originated from an E-Rx message. This change will enable a pharmacist to much more easily verify data from an E-Rx message while working with a prescription while further eliminating the need for printing out these messages.

    • For pharmacies that scan their Rx Images, we will display the Rx Image for a prescription on the right-side of the screen whenever that prescription is pulled up.

  2. The Notification Bar towards the top of the screen is now customizable and more functional. The notification bar can be customized from the Dashboard Settings screen.

  3. If you would like to customize which tiles are displayed on your dashboard, click the "Settings" button with the gear icon towards the top-right of the dashboard. You can also go to Adminstration-->Dashboard Setup. From here you can choose which items will be displayed. You can then choose which order you'd like for these items to be displayed and also choose whether the items will be displayed in the dashboard, notification bar, or both.

  4. The "Verify before Fill" and "Verify before Dispense" screens have been added as options to the notification bar. Using this screen for verification will provide improved functionality and crisper images for e-prescriptions. The "Verify before Fill" and "Verify before Dispense" tabs on the main screen will soon be removed and both of these tasks will have to be accessed via the notification bar.

  5. New "Process Modes" have been added for processing custom queues. You can now also choose to process a prescription from a custom queue by "Sending Prior Authorization", "Verify before Fill" or "Verify before Dispense". When processing, the program will take you directly to the appropriate screen to complete your actions. These options have also been added as triggers for automatically removing a prescription from a custom queue. You can change these settings by going to Workflow-->Manage Custom Queues.

  6. When processing custom queues, you can now set it so that when a prescription is removed from a certain queue, it will automatically be placed into another queue. This will allow you to customize your workflow processes according to your pharmacy's needs. You can change these settings by going to Workflow-->Manage Custom Queues.

  7. For E-Rx refill requests, automatically strip out supervising prescriber if the address contains a PO Box in order to avoid transmission rejections.

  8. Improved logic for handling claims that have incomplete or invalid responses from the insurance.

  9. Integration with the Eyecon dispensing/verification machine.

  10. The CoverMyMeds Intelligent Prior Auth logic has been improved in an effort to avoid sending unnecessary PA requests to prescribers.

  11. For pharmacies integrated with the Asembia1 platform, BestRx will now send PDF images for e-prescriptions to the Asembia1 system.

  12. Added integration with Sushoo E-MAR.

  13. New Mexico PDMP switches to PMP Clearinghouse from Appriss starting October 31. Those changes are included in this update.

  14. New Jersey PDMP switches to PMP Clearinghouse from Appriss starting November 16. Those changes are included in this update.

  15. Virginia PDMP switches to PMP Clearinghouse from Appriss starting November 30. Those changes are included in this update.

  16. Coming in December, integration with OutcomesMTM....


Version 2.9.0928.0 (September 28, 2016)

  1. Updated the CoverMyMeds PA Request Status screen to make the information more relevant. We now display more details about the status of the PA request as well as what actions the pharmacy may need to take next.

  2. Added fields for OTC price codes and fees for pharmacies dispensing 340B drugs.

  3. You can now enter a user's PIN as well as password when authorization is needed for a particular action.

  4. For E-Rx messages, you can now print the NDC for New Rxs's if you'd like. Surescripts best practices recommends not doing this, but if you would still like for the NDC to print you now have the option. To turn on this option, go to E-Rx-->E-Prescribing Setup and set the Print NDC for new Rxs option to Yes.

  5. Washington PDMP switches to daily reporting.

  6. Added an option where you can indicate whether or not the decimal point of a diagnosis code should be transmitted for a certain plan. This setting can be found on the Misc tab of the Insplan File screen. Humana will start rejecting diagnosis codes that contain the decimal point and we suspect other plans will follow suit. The default value is to not send the decimal point for all plans. If a plan requires that the decimal point be sent for a diagnosis code, you can do so by changing this option.


Version 2.9.0920.0 (September 20, 2016)

  1. Intelligent Prior Authorizations (IPA) has been enabled for all pharmacies. The IPA feature will enable your pharmacy to further streamline the process of obtaining PA's, and this is service provided free of charge by CoverMyMeds. Please visit this link for more information, including instructions on how you can register for an information Webinar hosted by CoverMyMeds.

  2. Added additional Middle Name and Suffix fields for Prescribers.

  3. For Spanish speaking patients, the CMS Notice of Appeal Rights will now print in Spanish.

  4. For pharmacies using the Nursing Home or Dosage Packaging features, you can link Hours of Administration so SIG Codes so that when a certain SIG code is chosen, the dosage information automatically populates for that prescription. To use this feature go to File-->Sig Code File and pull up a Sig Code. Then click on the Dosage Info tab to use the feature.

  5. For pharmacies using the Nursing Home and Dosage Packaging features, you now indicate if a prescription should print on MAR, is a PRN drug or is a Treatment directly from the screens where you print MAR's, Physician Orders or perform the Dosage Packaging. You are no longer forced to do this only from the RxProcessing screen.

  6. Vermont PDMP switches to ASAP version 4.2.

  7. For pharmacies with an IVR interface, the number of new messages will be displayed on a toolbar on the top of the screen. To view the new messages, just click on the toolbar to launch the Refill Request Queue screen.

  8. For pharmacies with an E-MAR interface, the number of new messages will be displayed on a toolbar on the top of the screen. To view the new messages, just click on the toolbar to launch the E-MAR Message Queue screen.

  9. When selecting a plan for split billing from the Rx Response screen, any plans used on previous refills will be highlighted blue.


Version 2.9.0822.0 (August 22, 2016)

  1. Updates to POS datafeeds for Cardinal and Amerisource Bergen.

  2. Updates to allow manual linking of E-Rx Message ID and Prescriber Order Number for controlled reporting. This is mainly useful for pharmacies that converted to BestRx from another system since those fields are usually not transferred over in data conversions.


Version 2.9.0816.0 (August 16, 2016)

  1. PDMP Reporting starts this week for the District of Columbia. For those states that will report to DC's PDMP program, you must submit legacy data going back to December 15, 2015.


Version 2.9.0731.0 (July 31, 2016)

  1. Updates to the POS data feed. This will only affect pharmacies that are enrolled in Cardinal Health's POS Smart Reports program or Amerisource Bergen's Insite/Elevate program.


Version 2.9.0726.0 (July 26, 2016)

  1. Improve the speed of the View E-Rx Messages page. The previous update was causing a delay when displaying the messages for some users.


Version 2.9.0720.0 (July 20, 2016)

  1. Implemented the POS data feed for clients enrolled in Cardinal Health's POS Smart Reports program or Amerisource Bergen's Insite/Elevate program.

  2. Prescriptions can be entered into the system and put on hold without assigning an Rx Number. To do this, start filling a prescription but instead of saving the prescription, press the "Q" button next to the Rx Status. The program will then prompt you to enter a "Defer Date" which is the date that you plan on filling the prescription. Once that is done, the prescription will be added to the New Rx Queue.

    Prescriptions that are in the New Rx Queue will show up in the Rx Profile and Mini Profile so you can easily view what prescriptions are pending for a particular patient. A pending prescription can be processed directly from the Rx Profile or Mini Profile if you'd like.

    To process the New Rx Queue for multiple patients, you can go to Workflow-->Process New Rx and Custom Queues. From this screen you can view all prescriptions that are in the New Rx Queue for a particular date and can then process and fill the prescriptions from this screen.

  3. You can create Custom Queues for help with processing prescriptions. Custom Queues allow you to add a prescription to a queue for any reason you'd like. Go to Workflow-->Manage Custom Queues to create or edit a Custom Queue. From here you can set the name as well as other properties relating to the Custom Queues.

    To process prescriptions that are in a custom queue, go to Workflow-->Process New Rx and Custom Queues. From here you can view all the prescriptions linked to a certain queue. You can also process the prescriptions from this screen.

  4. When viewing e-prescriptions, specialty drugs will be highlighted in orange so that they're easier to spot.

  5. When viewing a patient's Rx Profile or Mini Profile, specialty drugs will be highlighted in orange so that they're easier to spot.

  6. A filter has been added to the Daily Log that will enable the report to be generated for just specialty drugs.

  7. A filter has been added to the Custom Log that will enable the report to be generated for just specialty drugs.

  8. Updates for Oklahoma's PDMP transition to the PMP Aware platform on July 28.

  9. Updates for Texas's PDMP transition to the PMP Aware platform in September.

  10. Updates for Minnesota's PDMP transition to ASAP version 4.2 in September.


Version 2.9.0705.0 (July 5, 2016)

  1. Updates to the beta functionality of the New Rx Queue to show queued prescriptions in the Rx Profile and the Mini Profile.


Version 2.9.0630.0 (June 30, 2016)

  1. Added new filters to the Dose Packaging screen to allow packaging of Parata Pass prescriptions prior to refill being processed.

  2. Made updates to allow dispense date to be reported to certain data feeds.

  3. Updates to allow different fees for brands and generics for 340B prescriptions.

  4. Pennsylvania PDMP made a last minute change and said that the pharmacist's state license number will no longer be required when migrating to the new PDMP system. They had originally stated this would be a new requirement when reporting, but must have recently changed their minds. The necessary changes were made in BestRx to allow reports to be submitted without requiring the pharmacist's state license number.

  5. Vermont PDMP now requires that the Contact Name of the person in charge of PDMP reporting for the pharmacy be entered into the system. Vermont PDMP submission has also been changed from weekly to daily.


Version 2.9.0601.0 (June 1, 2016)

  1. Update to allow BestRx to continue working with the SRFax faxing features. SRFax recently updated their security protocols, so this update allows BestRx to work with the new protocols. Please note that these new security protocols are not supported by Windows XP, so if you are using BestRx on a computer that is still running Windows XP, you will no longer be able to use the SRFax faxing features from that computer.

  2. Added a field for the Pharmacy Email Address in the Pharmacy Setup screen. This value can also be printed on your label.

  3. Starting June 16, Connecticut PDMP reports will be sent to the new service provider, Appriss.

  4. Starting June 24, Pennsylivania PDMP reports will be sent to the new service provider, Appriss. The reporting interval will also switch from monthly to daily.

  5. Starting July 28, Oklahoma PDMP reports will be sent to the new service provider, Appriss.


Version 2.9.0525.0 (May 25, 2016)

  1. For Illinois pharmacies, the program will stop you if you try to fill a C2 more than 90 days after the written date or try to fill a C2 for more than a 30-day supply.

  2. Made a change to allow better processing of PRN medications for the Parata Pass machine.

  3. You can now attach Pharmacy and Prescriber Remarks to an e-prescribing message. To do so, display the e-rx message on the screen and locate the remark fields towards the top of the screen. Click on the appropriate field and enter the remarks. These remarks will print on the e-rx printout as well.

  4. You can now edit the Patient Remarks from the Rx Profile screen. Click on the "R" button next to the patient remark to edit.

  5. You can set the program so that the remarks for the Prescription, Patient, Prescriber or Drug display on the screen each time a record is selected. To do this, put a checkmark on the "Auto-display remark" option on the remarks screen.

  6. Added an option for ScripTalk when choosing the patient's preferred "Dispense Using" method.

  7. For Dispill, added an option where you can consider a prescription active for as long as the prescription has not yet expired, even if you haven't refilled the prescription recently.

  8. In Pennsylvania, the state license number is required for all prescriptions, including electronic prescriptions. Inspectors have started looking for this in audits. This causes an issue for the pharmacy if the prescriber does not send their state license number in the e-rx message. We have added logic to help pharmacies get around this. If the state license number is not sent in an e-rx message but you have the state license number stored in your system, the BestRx program will display that value when viewing or printing an e-rx message. To an auditor it will look like the state license number was sent as part of the e-rx message so they won't be able to fine the pharmacy for a violation.

  9. Updates to the Pleio data feed.

  10. Massachussetts and Louisiana PDMP Reports will be sent to the new service provider, Appriss.


Version 2.9.0426.0 (April 26, 2016)

  1. You can now import documents directly from your computer and link them to patients, prescribers, etc without having to scan them. This option is only available to pharmacies enrolled to use the Document Management feature of BestRx.

  2. When creating a purchase order for ordering from a supplier, the system will now save the purchase order as items are added to the order. The purchase order will remain in the system unless it is deleted by a user. Prior to this a purchase order was only saved after it was sent to a supplier. This resulted in the order being deleted if you would exit from BestRx prior to sending the order.

  3. Purchase orders can now be created for all suppliers you have entered into the system. Prior to this purchase orders could only be created for suppliers that were linked to an EDI account.

  4. The BestRx system will track the status of a purchase order as either "Pending", "Printed" or "Sent to Supplier".

  5. For pharmacies utilizing the Dosage Packaging feature with Dispill or Parata Pass, you no longer need to link a prescription to a MAR in order for a prescription to be eligible for Dosage Packaging. On the Dosage Packaging screen, there is a new filter that allows you to generate for "All Prescriptions" or "Only MAR Prescriptions".

  6. For pharmacies utilizing Parata Pass for Dosage Packaging, you can use keywords such as "MORNING" or "DINNER" instead of specific times for the administration times for a dose. There is also a screen where you can determine what time of day these keywords will relate to on the Parata Pass machine.

  7. For pharmacies utilizing Parata Pass for Dosage Packaging, advanced options have been added that can allow the program to intelligently determine the administration dates for the prescriptions. Please see the "Advanced Options" area of the Dosage Packaging screen for more details.

  8. Florida pharmacies will now send their PDMP report using ASAP version 4.2.

  9. Indiana pharmacies will now send their PDMP report using ASAP version 4.2. Reporting for Indiana will also change from weekly to daily.


Version 2.9.0404.0 (April 4, 2016)

  1. Fixed an issue where the auto-refill date was not populating for some prescriptions.


Version 2.9.0403.0 (April 3, 2016)

  1. When importing delivery signatures from a mobile delivery device, you now have the option to choose what you want to the final Dispense Status to be. The default is "Delivered", but you can also choose "Picked Up" or "Mailed" as well. Some insurance companies are starting to target delivery prescriptions during audits, so by setting the final Dispense Status to "Picked Up" for delivered prescriptions, you can help keep your pharmacy safe during these audits.

  2. Updates to the myDataMart and Cardinal Health data feeds.


Version 2.9.0323.0 (March 23, 2016)

  1. Changes to allow the program to connect to Value Drug's new Secure FTP server. They are retiring their old FTP server.

  2. In New Jersey, allows C3, C4 and C5 prescriptions to be filled after 30 days. Only C2 prescriptions must be filled within 30 days of the written date.


Version 2.9.0308.0 (March 8, 2016)

  1. We have moved to a new office, so some internal changes have been made to make sure data feeds are routed to the server in our new office.

  2. For pharmacies submitting to Kloudscript, the system will automatically flag NDC's that are designated as specialty NDC's by Kloudscript.

  3. Indiana PDMP reports can now be submitted directly from the system, no need to upload via their website.

  4. In New Jersey, C2's must be filled within 30 days of the written date. The BestRx program will now stop you if you try to fill a C2 after 30 days.

  5. Fields have been added on the Prescriber screen where you can enter an extension and designate the phone number type.

  6. User can override a prescriber's service level and send them a refill request via e-prescribing even if the system says they don't accept refill requests via e-prescribing.


Version 2.9.0219.0 (February 19, 2016)

  1. Improved the speed of the Surescripts Prescriber Directory updates for New York. Starting March 27, 2016, all prescriptions in New York must be sent electronically. Due to this change, the number of prescribers being added or updated to the Surecripts Directory is huge. We made some changes to only update critical info for these prescribers for now. Non-critical info will be updated later on after the March 27 deadline for e-prescribing.

  2. In Delaware C2 and C3 prescriptions must be filled within 7 days of the written date and cannot be for more than a 31 day supply. The BestRx program will stop you if you attempt to do otherwise.

  3. For New Jersey, compound prescriptions should be used with 90 days rather than 1 year. A change has been made so that the correct info will print on Rx labels.

  4. Added a data feed for Pharmacy Data Network (PDN).

  5. Please see info about the February 9 update for additional info.


Version 2.9.0209.0 (February 9, 2016)

  1. Improvements to the Prescribe Wellness and iMedicare data feeds.

  2. Improved the speed of the Surescripts Prescriber Directory updates for New York and California. The large number of e-prescribing doctors in those states had caused the updates to take an extremely long time for some pharmacies. These changes should help speed up the process.

  3. When scanning delivery ticket images, if the system in unable to read the QR code, you can now manually link the delivery ticket image to the prescriptions. You can do this by scanning the barcode towards the top of the delivery ticket or by typing in the Unique ID for the delivery ticket into the system. This Unique ID can be found underneath the barcode that is located towards the top of the delivery ticket. Note: This will only be possible for new delivery tickets. Older delivery tickets will not have a Unique ID or barcode on the top of the ticket.

  4. You now have the option to print E-Rx messages on a separate printer. Go to Administration-->Workstation Setup to configure this.

  5. Added a report that will show Inactive Drugs. These are drugs that have not been dispensed for a certain period of time. Go to Reports-->Inactive Drugs Report to view this report.

  6. An option was added to print scanned documents with multiple pages on both sides of the paper. You must have a printer that supports duplex printer to take advantage of this feature.


Version 2.9.0106.0 (January 6, 2016)

  1. Added new Submission Clarification Codes of 50, 51 and 52.

  2. Added a 6th dosage time slot for pharmacies utilizing the nursing home module.


Version 2.8.1209.0 (December 9, 2015)

  1. Controlled Rx Reporting for Illinois, Massachusetts and Wyoming switches to daily as per new state guidelines.

  2. Starting January 1, 2016, Controlled Rx Reports for Illinois and Wyoming need to be in ASAP version 4.2. This update will automatically start sending files in the new format on January 1, 2016.

  3. Zero Reports are now required for Illinois Controlled Rx Reports. The system will automatically send zero reports while sending the regular reports, so no new interaction is required by the pharmacist/user.

  4. Added an option to send pickup notifications after "Verify Before Dispense" is performed. (Note: You must be signed up for the Email/Text Messaging Interface in order to utilize this functionality.)


Version 2.8.1115.0 (November 15, 2015)

  1. Improvements to the process for Surescripts Prescriber Directory updates. Added logic to make the update more efficient so that it completes faster and uses up less resources from the computer. These updates occur automatically each night or morning behind the scenes, so there will no visible change to the pharmacist/user.

  2. Improvements to the Prescribe Wellness datafeed to use less bandwidth when sending patient data.

  3. Added the beta version of the IMS Health datafeed. Our system will be ready to go live with IMS Health in early 2016, but for now they need a beta version of the datafeed to complete certification. We will send each pharmacy additional info about IMS Health during the second half of November.


Version 2.8.1109.0 (November 9, 2015)

  1. You can now press the F8 key from anywhere in the program to access the E-Rx Message screen. We hope this will make it easier for you to access your e-prescriptions without having to use the mouse.

  2. A column has been added to the patient profile that displays the adherence percentage for each medication they are taking. This percentage is a calculation that lets you approximate how well a patient is adhering to taking their medications in a timely manner. These percentages will be used by Medicare to assign star ratings to your patients and your pharmacy. If you hover your mouse over the adherence percentage value, a panel will display that will show you how we calculated that value. We are performing these calculations based on information we have obtained off of various Medicare and Star Rating related websites. We hope that these values are as accurate as possible, but if you have suggestions on how we may improve our calculations, please give us a call and let us know. Within the next few months we will be showing star ratings for patients directly on the profile alongside the adherence percentages.

  3. If you do not want to display the Adherence Percentage in the patient profile, click on the Settings icon towards the top-right corner of the screen and configure the settings.

  4. In order to accomodate the extra column in the patient profile, we have changed the font of the text on the profile from Bold to Regular. This allows for us to display more information on the screen. If you would prefer to keep the older Bold font, click on the Settings icon towards the top-right corner of the screen and configure the settings.

  5. We have added the ability to send out text message and email notifications to patients for things such as refill reminders, pickup reminders, birthday messages and welcome messages. We also have the ability to send out custom messages that are unrelated to any particular task or action. This feature is still in Beta mode and enhancements will be made as we receive input from users, but it is available to use for those that wish to try out this new feature. Please note that there is an additional charge to use this feature. Please call Best Computer Systems for more information regarding pricing.

  6. For immunizations and vaccines, you can now specify the type of immunization a certain drug is used for. First, you will need to go to File-->11. Immunization Type File and create one or more immunization types (ex, Flu, Yellow Fever, Measles, Polio, etc). Then you can go to the Drug File Screen (F4) and link drugs to these immunization types. Some states require that all vaccines/immunizations that are administered or dispensed at a pharmacy be reported to the state. We are currently working on allowing you to do this directly from the BestRx program and this feature will be available within 1-2 months. By creating immunization types and linking them to drugs in your system, it will allow for the BestRx program to properly report these drugs when this feature is available.

  7. When printing Account Receivable Statements, you can now select which patients you want to print for instead of having to print for everyone. You can do this by selecting/unselecting the patients from the grid prior to printing the statements.

  8. For pharmacies using Dispill or Parata Pass for Unit/Multi Dose dispensing, we will start saving a history of each time you dispense from that screen. To view a historical log for a patient, click on the "View History..." link next to the patient name when generating the report prior to sending the information to Dispill or Parata.

  9. An option has been added that will allow you to print/send compound ingredient information when printing/faxing refill requests. To turn on this option, go to File-->Pharmacy Setup and change the Compound Information with Refill Request option on the Printing tab.


Version 2.8.1006.0 (October 6, 2015)

  1. Remove duplicate ICD-10 diagnosis codes that may have been loaded in the system. This process will occur automatically behind the scenes and may take up to 24-48 hours to complete.

  2. Adds over 450 new ICD-10 diagnosis codes that were not included in the previous updates. This process will occur automatically behind the scenes and may take up to 24-48 hours to complete.

  3. QR Codes will now be printed on all delivery tickets. These QR Codes will allow pharmacies that use the Document Scanning feature to scan delivery tickets into the BestRx system and save those images as the signature for those prescriptions. To scan the signed delivery tickets into the system, go to Dispense/Delivery-->Scan Signed Delivery Ticket and follow the instructions on the screen.

  4. You can force the BestRx program to prompt the user during certain workflow steps. To enable this feature, go to File-->Pharmacy Setup-->Workflow and set the "Prompt for Workflow Entry" field to "Yes". By enabling this feature, the BestRx program will prompt the user at certain points during the prescription workflow, specifically at the points of Intake, Processing, Fullfillment and Dispensing. The date, time and user will be recorded for each of these workflow steps. Due to state law, this feature has been active for New Jersey pharmacies for a few years, but we are now making it available to all pharmacies that wish to utilize this feature.


Version 2.8.0923.0 (September 23, 2015)

  1. For New York pharmacies filling 340B prescriptions for Medicaid patients, made updates to automatically send some new fields that are required as of October 1, 2015. Specifically they need a value of "08" for the Basis of Cost and a value of "20" for the Submission Clarification Code.

  2. Updates to improve data feeds for pharmacies that are integrated with myDataMart.

  3. Updates to improve data feeds for pharmacies that are enrolled in the Elevate Provider Network from Amerisource Bergen.

  4. Updates to improve data feeds for pharmacies that are enrolled in the Cardinal's preffered provider network.


Version 2.8.0914.0 (September 15, 2015)

  1. Add support for ICD-10 diagnosis codes. Starting October 1, 2015, you will be required to send ICD-10 with your insurance claims rather than ICD-9 codes. This update will load all of the 55,000+ ICD-10 codes into your system. The system will also automatically link the new ICD-10 codes with their older ICD-9 equivalents. If you go to File-->Diagnosis Code File and view a diagnosis code, it will display the code type on the screen. The code type will also display anytime you search a diagnosis code in the system.

  2. You can indicate what type of diagnosis code will be sent for a certain plan. This can be done by going to the Insurance Plan File (F5) screen and changing the value for the Diagnosis Code Type field on the Misc tab. Please note that changing the value of this field will no effect until October 1, 2015. Prior to that date, we will keep sending the ICD-9 codes.

  3. You can view the patient profile from the Verify Before Fill and Verify Before Dispense screens without losing control of the prescription you were working on.

  4. Improved inventory control. When a drug is used as an ingredient in compound prescriptions, the Quantity-on-Hand for that drug will be deducted from the system.

  5. Added integration for "myDataMart" services from Freedom Data Services. For more information about these services please visit http://mydatamart.net/.

  6. Updates to improve the reliability of data feeds.

  7. Updates to allow special data to be transmitted for pharmacies that are enrolled in the Elevate Provider Network from Amerisource Bergen.


Version 2.8.0710.0 (July 10, 2015)

  1. Updates to improve eVoucher functionality for multiple claims transmittals.

  2. Updates to improve the reliability of data feeds.

  3. Document Scanning functionality has been added for Prescribers, Drugs and Insurance Plans. Previously scanning was only available for Prescriptions and Patients. You can now also assign notes to scanned documents for Patients, Prescribers, Drugs and Insurance Plans.

  4. Various other minor enhancements and bug fixes.


Version 2.8.0624.0 (June 24, 2015)

  1. Fixed an issue with the wrong copay printing for eVoucher prescriptions.

  2. Please see the notes for the June 23, 2015 update for more info.


Version 2.8.0623.0 (June 23, 2015)

  1. As of June 1, all pharmacies were enrolled in RelayHealth's eVoucher program. For pharmacies that are enrolled in the eVoucher program, drug manufacturers will automatically pay for some or all of a patient's copay for certain drugs. The pharmacy also receives an incentive fee of $2.25 per claim for participating in the program. These eVoucher copay payments and incentive fees will be deducted from the pharmacy's monthly bills that they receive from Best Computer Systems. For more info about this program, please call us and we will be happy to explain it in greater detail.

  2. This update includes changes to the response screen and certain reports to allow for a more accurate reflection of the various payments involved when an eVoucher is applied to a prescription.

  3. When a substitution is made for a drug, you can now indicate what the prescribed drug was for that prescription. You can do this by clicking on the "P" button next to the drug name on the RxProcessing screen. We will automatically populate this field when possible, such as for e-prescriptions and when brand/generic substitutions are made.

  4. New access rights have been added to deal with the new Prescribed Drug field, specifically "Change Prescribed Drug", "Allow different Strength/Dose for Prescribed Drug and Dispensed Drug" and "Allow different Therapeutic Class for Prescribed Drug and Dispensed Drug". These can be found on the Access Rights Assignment screen under the RxProcessing section.

  5. We have updated the way Usual & Customary Charges will be calculated. Previously, this value was being calculated by adding a certain percentage to the total. This practice is now being frowned upon by many insurance companies (such as CVS/Caremark) and is being targeted for audits. We will now calculate the U&C Charges by calculating what would normally be charged for the prescription if the patient was paying by cash. This is the industry accepted method for calculating U&C Charges.

    Please note that this method of calculating the U&C Charges could result in lower reimbursements from the insurance companies, especially if you are accustomed to giving deep discounts to your patients for cash prescriptions. If you would like to continue calculating the U&C Charges using the older method you may do so. This setting can be found by going to File-->Pharmacy Setup-->Misc Page 1 and setting the "Calculate U&C Charges" field to "Using Pct Markup". If you choose to change this setting, please be aware that your pharmacy could be susceptible to audits from the insurance companies since this goes against industry recommended practices.

    You can also customize the way the U&C Charges are calculated for individual insurance companies. You can do this by changing the value of the "Calculate U&C Charges" field on the Miscellaneous tab of the Insurance Plan File screen.

  6. A setting has been added to the Insurance Plan file for whether or not the "Patient ID" field will be sent in claims for that plan. Many plans do not want this field to be populated, so changing this setting will allow you to submit claims to this insurance without having to remove the value from the BestRx system. This setting can be found on the Miscellaneous tab of the Insurance Plan File screen.

  7. A setting has been added to the Insurance Plan file for whether or not the "Patient Email" field will be sent in claims for that plan. Many plans do not want this field to be populated, so changing this setting will allow you to submit claims to this insurance without having to remove the value from the BestRx system. This setting can be found on the Miscellaneous tab of the Insurance Plan File screen.

  8. Various other minor enhancements and bug fixes.


Version 2.8.0601.0 (June 1, 2015)

  1. Third Party Station has been added as a provider for E-Remittance collection services.

  2. Please see the notes for the May 27, 2015 update for more info.


Version 2.8.0527.0 (May 27, 2015)

  1. You can set a default tax rate for your insurance plans and update all plans to use that tax rate. To do this go to File-->Pharmacy Setup-->Misc (page 2) and look for the Default Insurance Tax Pct field.

  2. As of the previous update, when viewing the E-Rx messages, by default the program only displays records from the past 15 days. This was done to increase the speed at which the messages are displayed since most pharmacies rarely need to view messages that are older than 15 days. If you would like to view older messages, the best option is to choose the time range from the drop-down box towards the top of the screen. If you would like to permanently change the default number days that are displayed, go to E-Rx-->E-Prescribing Setup and look for the Days to display when viewing messages option.

  3. You now have the option of disabling E-Rx messages. When a message is disabled, it will prevent the user from filling or printing that prescription. This can be useful to prevent someone from filling a cancelled prescription or to disable messages when a prescriber sends duplicate messages.

  4. Fixed a bug in the Inventory Tracker that caused the quantity-on-hand to not calculate properly when a certain type of manual edit was made.

  5. Various other minor enhancements and bug fixes.


Version 2.8.0514.0 (May 14, 2015)

  1. Fixed a bug that occurred when searching for patients in certain reports.

  2. Please see the notes for the May 13, 2015 update for more info.


Version 2.8.0513.0 (May 13, 2015)

  1. In the previous update we added the patient's city, state and zip to the search grid. This causes each row of the search grid to be taller and therefore fewer records can be displayed on the screen while searching. If you prefer to not display the patient's city info, go to File-->Pharmacy Setup-->Search and set the Show Patient City option to No.

  2. When viewing the E-Rx messages, by default the program will only display records from the past 15 days. This will increase the speed at which the messages are displayed. If you would like to view older messages, choose the time range from the drop-down box towards the top of the screen.

  3. Add a watermark to the E-Rx printout to make it easier to identify prescriptions for controlled substances.

  4. On the Access Rights Assignment screen, you can now create User Roles and link various users to those roles. This helps to make it easier to manage access rights for groups of employees.

  5. Fixed a bug in the logic for saving the settings for the Custom Log and Profit Report.

  6. The program will display a warning message if a user attempts to set the status of an unbilled prescription to "Transmitted" or "Paid-ByIns". The default setting is to just display a warning. You can go even a step further and totally prevent a user from doing this by setting an access right. Go to the Access Rights Assignment screen and set the "Change Rx Status to Transmitted or Paid for Unbilled Rxs" option to "No Access".

  7. For pharmacies without the BestPOS system or an Electronic Signature Pad, program will automatically remove older prescriptions from the pickup queue.

  8. Various other minor enhancements and bug fixes.


Version 2.8.0501.0 (May 1, 2015)

  1. You can create Prescriber Groups and then add prescribers to these groups. This makes it easier to generate reports for commonly used prescriber groups. To do this, go to File-->2. Prescriber Group File. You can link a prescriber to as many groups as needed.

  2. You can create Patient Groups and then add patients to these groups. This makes it easier to generate reports for commonly used patient groups. To do this, go to File-->4. Patient Group File. You can link a patient to as many groups as needed. If a patient is linked to a Nursing Home or Delivery Group, that automatically counts as a patient group so you do not need to create another group in these situations.

  3. You can create Drug Groups and then add drugs to these groups. This makes it easier to generate reports for commonly used drug groups. To do this, go to File-->6. Drug Group File. You can link a drug to as many groups as needed.

  4. For pharmacies using an IVR system, we have added an option that will prevent the IVR system from automatically sending refill requests to prescribers. When this option is chosen, it is up to the pharmacy to send the refill requests on their own. To set this option, go to IVR-->IVR Interface Setup and set the "Send Refill Request via" option.

  5. The patient's cell phone and work phone numbers will be printed/faxed on the Transfer Rx form.

  6. Added fields to the Custom Log Report and improved functionality.

  7. Updated to use new data format for Hudson Headwaters.

  8. Various other minor enhancements and bug fixes.


Version 2.8.0415.0 (April 15, 2015)

  1. The BestRx program will attempt to automatically start the Pervasive service if for some reason it did not automatically start when the computer was booted up. This will help alleviate some connection issues that may occur in the morning.

  2. For pharmacies using an IVR system, you can choose the preferred method of sending refill requests to prescribers. The options are to send via E-Prescribing (when possible) or to have the IVR system fax a refill request. The default is to send via E-Prescribing when possible. To set this option, go to IVR-->IVR Interface Setup and set the "Send Refill Request via" option.

  3. Various other minor enhancements and bug fixes.


Version 2.8.0401.0 (April 1, 2015)

  1. Controlled Rx Reporting has been added for Guam, Mississippi, Montana, New Mexico, and Wyoming. If your pharmacy needs to send these reports to any of these states, go to File-->Pharmacy Setup and click on Controlled Rx Reporting on the left. Then select the states you need to send Controlled Rx Reports to and save the options. Then when you go to generate your Controlled Rx Reports, the system will automatically filter out the prescriptions for the specific states and give you the option of sending/uploading the files to the proper parties.

  2. When submitting Controlled Rx Reports, we will not report the DEA suffix if it's more than 7 characters in length. This will prevent errors for pharmacies that store a prescriber's secondary DEA number (e.g. Hospital DEA# or Suboxone DEA#) in that field.

  3. Added an option to include the patient's insurance info when printing or faxing a Transfer Rx form.

  4. For pharmacies that switch through Emdeon, you can now utilize the Emdeon Easy Save feature. This is similar to RelayHealth's RxVoucher and eVoucher programs, which allow you to automatically apply manufacturer rebates to a patient's copay for qualifying claims.

  5. Improved the drug search functionality to make it easier to select a drug from the master file when searching an NDC that doesn't exist in the pharmacy's active database.

  6. The system will now log any instance when someone manually changes the QOH of a drug. The system will only log manual changes. They system will not log changes made due to prescription fills or inventory updates because these changes can already be tracked using other reports. To view a report of manual QOH changes, go to Inventory-->E. Manual Inventory Update Report. Please note that the report will only show manual QOH changes made from here on out. It will not be able to show changes made in the past because we were not logging the changes at that time.


Version 2.8.0317.0 (March 17, 2015)

  1. We have partnered with SRFax to provide you the capability to send faxes over the Internet, therefore no longer requiring the use of a dial-up modem. To do this you must set up an account with SRFax and enter the settings into the system. To do this, please go to Administration-->Internet Fax Setup. Then choose SRFax as the fax provider and click on the provided link to register and create an account. The great thing about SRFax is that all faxes sent via SRFax's MediPlans are encrypted and HIPAA compliant! Please note that there will be additional charges payable to SRFax if you would like to utilize this service.

  2. Controlled Rx Reporting has been added for Alaska, Arkansas, California, Hawaii, Idaho, Iowa, Kansas, Louisiana, Maine, Minnesota, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota and Washington. If your pharmacy needs to send these reports to any of these states, go to File-->Pharmacy Setup and click on Controlled Rx Reporting on the left. Then select the states you need to send Controlled Rx Reports to and save the options. Then when you go to generate your Controlled Rx Reports, the system will automatically filter out the prescriptions for the specific states and give you the option of sending/uploading the files to the proper parties.

  3. For the states of Alaska, Arkansas, Hawaii, Idaho, Iowa, Kansas, Louisiana, Maine, Minnesota, North Dakota, Oregon, Rhode Island, South Carolina, South Dakota and Washington, the BestRx program will automatically retrieve error reports from the state and allow you to correct them, so there is no need for you to manually download these error reports from your email or from the respective state websites.


Version 2.8.0303.0 (March 3, 2015)

  1. The BestRx program can now integrate with MedsOnCue. MedsOnCue provides the capability to print QR codes on your prescription label that the patient can scan to access additional information about the drug such as instructional videos, medication guides and more. For more information about MedsOnCue please visit their website at vucahealth.com/solutions/medsoncue.

  2. Controlled Rx Reporting has been added for Nevada and New Hampshire.

  3. Controlled Rx Reports for Massachusetts will now be sent using ASAP version 4.2.

  4. For pharmacies in Ohio, the BestRx program will automatically retrieve error reports from the state and allow you to correct them, so there is no need for you to manually download these error reports from your email or from the respective state websites.

  5. Please see the notes for the February 25, 2015 update for more info.


Version 2.8.0225.0 (February 25, 2015)

  1. Controlled Rx Reporting has been added for Vermont.

  2. Controlled Rx Reporting for New Jersey will now be daily as is required by law starting March 1, 2015.

  3. Pharmacies in Arizona, Connecticut, Michigan, New Jersey, Ohio, Pennsylvania, Tennessee, Texas and Virginia can now send the Controlled Rx Reports without having to upload the file to the state's website. When you generate the Controlled Rx Reports and click the Send Data button, the data will be sent directly to the state via our server using Secure FTP.

  4. For pharmacies in Arizona, Connecticut, New Jersey, Pennsylvania, Tennessee, Texas and Virginia, the BestRx program will automatically retrieve error reports from the state and allow you to correct them, so there is no need for you to manually download these error reports from your email or from the respective state websites. We hope to add this functionality for Michigan and Ohio in the coming weeks.


Version 2.8.0127.0 (January 27, 2015)

  1. For pharmacies that are using Prescribe Wellness, additional data fields are being sent for improved functionality.

  2. For pharmacies with an IVR Interface, the BestRx IVR Interface program will be replaced with the BestRx Listener program. The tray icon of the new program will be a blue and orange capsule.

    All of the functionality of the old program is still available along with some enhancements. Some enhancements include the ability to automatically send refill requests via e-prescribing rather than fax and better handling of refill requests when a patient has multiple active prescriptions of the same drug in their profile.


Version 2.8.0107.0 (January 7, 2015)

  1. You can now store multiple payment cards for a patient. You can also designate whether the payment card is a credit card or FSA card. This functionality will also be automatically activated in the BestPOS system.

  2. You can force the system to require that a "Verify before Fill" is performed prior to attempting a "Verify before Dispense" or prior to dispensing a prescription. To use this feature go to File-->Pharmacy Setup-->Workflow and see the Require "Verify before Fill" before "Verify before Dispense" and Require "Verify before Fill" before Dispensing Rx properties.

  3. You can force the system to require that a "Verify before Dispense" is performed prior to dispensing a prescription. To use this feature go to File-->Pharmacy Setup-->Workflow and see the Require "Verify before Dispense" before Dispensing Rx property.

  4. If either the Require "Verify before Fill" before Dispensing Rx or Require "Verify before Dispense" before Dispensing Rx is set and you attempt to dispense an unverified prescription through the BestPOS, BestRx E-Signature or BestRx Mobile Delivery program, you will be prevented from dispensing the prescription.

  5. The Workflow Report has been redesigned to offer 2 different ways of viewing the report. Go to Reports-->Workflow Report to view this report.

  6. You can now indicate if a patient is deceased. To do this go to the Patient (F3) screen and bring up the patient. Then look towards the bottom-left, locate the field called Patient Status and set the value to Deceased. If a patient's status is set to Deceased, you can also indicate the Deceased Date if you would like, but it is not required.

  7. An update has been made to prevent the BestRx E-Prescribing program from polling a mailbox simultaneously from 2 separate workstations.

  8. A report that can show you the history of drug price updates has been added to Administration-->Price Update Report.


Version 2.7.1216.0 (December 16, 2014)

  1. Added the ability to print the CMS Notice of Appeal Rights directly from the system.

  2. Added a way to enter returned inventory into the system. This can be done by going to Inventory-->11. Return Inventory to Supplier.

  3. Added a report to track returned inventory. This can be found at Inventory-->12. Drug Return Report.

  4. Added German, Greek, Italian, Portuguese, Tagalog as options for the patient language.

  5. Pharmacies that were not using CoverMyMeds will be automatically enrolled with the service. CoverMyMeds is a free service that helps to simplify the process of obtaining prior authorizations for your patients. For more information, please visit www.covermymeds.com.

    To view your CoverMyMeds username/password, please go to Misc-->CoverMyMeds Setup in the BestRx program. For security purposes the password will be hidden, but if you call Best Computer Systems we can provide you with authorization to view the password.


Version 2.7.1117.0 (November 17, 2014)

  1. Updates to improve controlled prescription reporting for prescribers with missing NPI number.

  2. Updates to improve controlled prescription reporting for compound drugs.

  3. Added data interface with ATEB. (Note: Your data will only be sent if you signed up for services with ATEB.)

  4. Added data interface with Prescribe Wellness. (Note: Your data will only be sent if you signed up for services with Prescribe Wellness.)

  5. Added EDI functionality for ParMed Pharmaceuticals.

  6. Updated the EDI functionality for SureCost to be able to process OTC info as well as Rx info.


Version 2.7.1028.0 (October 28, 2014)

  1. You can create Insurance Groups and then add insurance plans to these groups. To do this, go to File-->6. Insurance Group File. You can link an insurance plan to multiple groups if you would like.

  2. When generating reports that have an option to filter by insurance plan, you can choose an insurance group as well. When you choose an insurance group, the report will include all the plans linked to that group. To search for an insurance group on a report screen, search in the same field you would search for an insurance plan. If there is a group that matches your search, the group will be displayed in the search results.


Version 2.7.1008.0 (October 8, 2014)

  1. If a new drug was being selected for a Hydrocodone refill that was written prior to October 6, 2014, the refills remaining was incorrectly being set to zero. This bug has been fixed.

  2. In Texas, when reporting refills for Hydrocodone when the prescription was written prior to October 6, 2014, a value of "080000000000" will be sent as the State Issued Rx Serial Number.

  3. In Texas, when reporting Schedule II drugs that were sent via e-prescribing, a value of "010000000000" will be sent as the State Issued Rx Serial Number.


Version 2.7.1006.0 (October 6, 2014)

  1. In New Jersey, even if the prescription was written prior to October 6, 2014, refills are NOT allowed for drugs containing Hydrocodone. This update will prevent pharmacies in New Jersey from refilling those prescriptions.


Version 2.7.1003.0 (October 3, 2014)

  1. As of October 6, 2014, all drugs containing Hydrocodone will be considered Schedule 2 drugs nationwide. (Note: Hydrocodone has been considered a Schedule 2 drug in New York since February of 2013, so the rest of this entry does not apply to New York pharmacies.)

    On the morning of October 6, 2014, the BestRx system will update all drugs that contain Hydrocodone to Schedule 2 drugs.

    Although these drugs are now Schedule 2 drugs, if a patient has a prescription that was written before October 6, 2014, you are allowed to refill it as if it were a Schedule 3 drug. Refills for these prescriptions will be allowed until April 8, 2015. So basically, if a Hydrocodone prescription was written before October 6, 2014, you are allowed to refill it, but if the prescription was written on or after October 6, 2014, the prescription cannot have any refills.

    Although prescriptions written before October 6, 2014 can legally be refilled according to the new law, there are some insurance companies that have decided they will reject all claims for Hydrocodone refills after that date. In these situations you must either bill another insurance, have the patient pay with cash, or have the patient obtain a new prescription from their prescriber.

  2. When fixing control report errors in New York, if the dispense date is missing for older submissions, we will send the fill date in it's place to allow for the error corrections to be submitted properly.

  3. An option has been added to sort the nursing home MAR's by Drug Name.

  4. The Default Group Number will auto-populate when adding a patient insurance plan directly from the Split Bill panel of the Claim Response screen.

  5. Added a report to show prescriptions that are waiting to be picked up or dispensed. This report works exactly the same way as the report from the BestRx E-Signature program. In the BestRx program, go to Dispense/Delivery-->Reports-->Non Picked Up Prescriptions to use this report.


Version 2.7.0929.0 (September 29, 2014)

  1. The BestRx E-Signature program will automatically be installed on the computer for pharmacies that aren't using the BestPOS system or an Electronic Signature Pad. These pharmacies will not be able to take electronic signatures, but they can use the program to record which prescriptions have been dispensed and at what date/time the prescriptions were dispensed. As an increasing number of states begin to require the dispense date to be reported in the Controlled Rx Reports, using the BestRx E-Signature program to check out patients will allow pharmacies without the BestPOS system or an Electronic Signature Pad to report this value.

  2. Beginning October 1, 2014, as per new state guidelines, the Dispense Date rather than the Fill Date will be used for reporting for controlled prescriptions in the state of New York.

  3. It is now easier to perform split billing of a claim to insurance companies. You no longer need to link plans/coupons from the Patient Screen to split bill. You can click the Split Bill button from the Claim Response screen and split bill to any plan/coupon that is entered into the patient's profile. You can also add a new plan/coupon to the patient's profile directly from the Claim Response screen.

  4. The Drug Lot Number field can now accept up to 15 characters.

  5. The Inventory Report now has the option to print the Lot Number and Lot Expiration Date.

  6. A field has been added for the Animal Name. This field is now required in New York when reporting a controlled prescription for a pet or other animal. Click on the More button on the Patient File (F3) screen to use this field.


Version 2.7.0903.0 (September 3, 2014)

  1. For pharmacies that are using the Rx Image scanning feature, you now have the capability of scanning documents and linking them to a patient. To do this, go to the Documents tab of the Patient File (F3) screen. From here you can scan a document and link it to the patient. You can link as many documents to a patient as you'd like, as long as you give each document a different name.

  2. Various minor enhancements and bug fixes.


Version 2.7.0818.0 (August 18, 2014)

  1. Added a field to store the Prescriber Suffix for E-Rx messages. This field is required for the Electronic Prescribing of Controlled Substances in the state of Ohio.


Version 2.7.0815.0 (August 15, 2014)

  1. Effective August 18, 2014, Tramadol is considered a Schedule IV substance nationwide. Many states already categorized Tramadol as a C4 prior to this, but it is now a C4 nationwide. The BestRx program has been updated to accomodate for this.

  2. Pharmacies in Alabama, Colorado, Delaware, Florida, Georgia, Kentucky, North Carolina and Wisconsin can now send the Controlled Rx Reports without having to upload the file to the state's website. When you generate the Controlled Rx Reports and click the Send Data button, the data will be sent directly to the state via our server using Secure FTP.

  3. For pharmacies in Maryland and West Virginia, as well as the states listed in the previous note, the BestRx program will automatically retrieve error reports from the state and allow you to correct them, so there is no need for you to manually download these error reports from the respective state websites.

  4. Fixed a bug where certain refill requests sent via Surescripts were giving errors if the original e-prescribing message included information about a Supervising Prescriber.


Version 2.7.0725.0 (July 25, 2014)

  1. For Refills and Edits, the program will allow a prescription with an Rx Origin Code of "3 - Electronic" to be saved even if it isn't linked to the original e-prescribing message. This is to allow older prescriptions to be processed that were filled before BestRx was certified for electronic prescribing for controlled substances.

  2. The BestRx program will display a warning if you try to print a label from the RxResponse screen if the insurance company indicates they will pay a negative amount for the prescription.

  3. Fixed a bug where certain refill requests sent via Surescripts were giving errors if the original e-prescribing message included information about a Supervising Prescriber.


Version 2.7.0721.0 (July 21, 2014)

  1. The BestRx system can now accept Electronic Prescriptions for Controlled Substances (EPCS). We officially received our final EPCS certifications in mid-July. All pharmacies with e-prescribing capabilities have already been updated with Surescripts to indicate they can receive EPCS messages.

    If a prescriber wants to electronically send your pharmacy a controlled prescription, their software must also be certified for EPCS. If a prescriber says they are certified for EPCS and they are still unable to send you controlled prescriptions, it could be because their system has not yet updated their pharmacy directory. A prescriber's computer system should update the pharmacy directory at least once per week, but not all systems abide by those guidelines. If this is the case, the prescriber should manually update their pharmacy directory or contact their software vendor to help them update their pharmacy directory.

  2. The BestRx system updates the Surescripts Prescriber Directory daily, so your records should be up-to-date. If you would like to see which prescribers have the capability to send you electronic prescriptions for controlled substances, go to Reports-->Listings-->Prescriber Listing. From this screen, click on the drop-down arrow next to E-Prescribing Service Level, then select the Show Only E-Rx Prescribers option, then select the Select E-Rx Service Levels options and then select the Controlled Substances option. Now you can generate the report and it will give you a list of prescribers that have the capability to send EPCS messages.

    A similar report is also available by clicking E-Rx-->E-Rx Prescriber Directory. The difference between this report and the Prescriber Listing is that this report will show you information for all prescribers in your respective state, whereas the Prescriber Listing will only show you results for prescribers that are in your pharmacy's database.

  3. When filling an electronic prescription for a controlled substance, you must fill the prescription by clicking the Fill Rx button from the E-Rx-->View E-Rx Messages screen. Clicking the Fill Rx button allows the E-Rx message to be internally linked to the actual prescription record. This is necessary because there is information on the E-Rx message that is required for the purposes of controlled substance reporting, and linking the E-Rx message to the actual prescription record allows us to retrieve that information.

  4. Updated program to work with update EDI files from Rochester Drugs.

  5. Added EDI functionality for wholesaler SureCost.


Version 2.7.0611.0 (June 11, 2014)

  1. For Virginia pharmacies, drugs containing Tramadol will be reported as C4's to the state.

  2. For Maryland and West Virginia pharmacies, you can now send the Controlled Rx Reports without having to upload the file to the state's website. When you generate the Controlled Rx Reports and click the Send Data button, the data will be sent directly to the state via our server using Secure FTP.

  3. For West Virginia pharmacies, the Controlled Rx Reports will now send a value in the Patient ID Jurisdiction field. When uploading the files to the website, that field was not required. But it is required when submitting the data via Secure FTP so we are now sending the field.

  4. For North Carolina pharmacies, the Controlled Rx Reports will now be sent daily using ASAP version 4.2 as is now required by the new guidelines.

  5. If your pharmacy is licensed in multiple states, we have made it easier for you to send your Controlled Rx Reports to multiple states. If your pharmacy needs to send these reports to states other than the state your pharmacy is located in, go to File-->Pharmacy Setup and click on Controlled Rx Reporting on the left. Then select the states you need to send Controlled Rx Reports to and save the options. Then when you go to generate your Controlled Rx Reports, the system will automatically filter out the prescriptions for the specific states and give you the option of sending/uploading the files to the proper parties.

    If there is a state that your pharmacy needs to report to that is not available in the list, please contact us and we will add the information for that state into our software.

  6. The previous update had a bug that disabled the ability to scan both sides of a prescription image. That bug has been fixed in this update.

  7. Barcodes will now print on the Telephoned Rx forms.


Version 2.7.0519.0 (May 19, 2014)

  1. Some pharmacies experienced issues with their computer slowing down when working with E-Prescriptions. Changes in this update should resolve this issue.


Version 2.7.0513.0 (May 13, 2014)

  1. For Ohio pharmacies, the data for controlled rxs will be sent in ASAP version 4.2 as is now required by the new guidelines.

  2. Updates made to allow the BestRx program to receive electronic prescriptions for controlled substances. We have completed our DEA certification for receiving controlled prescriptions and are currently in the middle of our Surescript certification. We expect to have the Surescripts certification complete soon, so you should be able to start receiving electronic prescriptions for controlled substances sometime this summer.

  3. You can now create a New Rx from an existing prescription from the Rx Profile screen. To do this, process prescriptions like you normally would, but instead of choosing Refill or Edit at the bottom of the screen, choose New.

  4. An option was added to print a barcode on the printout for electronic prescriptions. The barcode will only print after that prescription has been filled. To turn on this option, go to E-Rx-->E-Prescribing Setup and change the Print Barcode option to Yes.


Version 2.7.0327.0 (March 27, 2014)

  1. Since March 21, there have been several pharmacies experiencing issues where their E-Rx inbox is being flooded with hundreds or even thousands of VERIFY messages. This problem is being caused by prescribers who are using NextGen for their e-prescribing software. For whatever reason, since March 21, they have been sending these unnecessary VERIFY messages.

    NextGen is working to resolve this issue, but they are not sure how long it will take on their end. So until then, we have added some logic into the BestRx program to block/hide these unnecessary VERIFY messages sent by NextGen prescribers.

    On the top-right corner of the E-Rx-->View Received Messages screen you will notice a checkbox that says "Hide VERIFY Messages" and it will be selected by default. When this is selected, the VERIFY messages will be hidden from the list. Unselecting that option will allow you to view the VERIFY messages.

  2. From now on, any VERIFY messages your pharmacy receives will automatically be marked as "Read" in your inbox. If you would like to disable this option, you can do so from the E-Rx-->E-Prescribing Setup screen.

  3. We now support Emdeon as a switching vendor for pharmacy claims. RelayHealth will continue to be supported as our primary switch vendor.

  4. The Export function for the reports has been updated to support Microsoft Excel 2007 and later. If you are using a version of Microsoft Excel prior to that version, the export functionality from the BestRx program will no longer work.


Version 2.7.0303.0 (March 3, 2014)

  1. For New Jersey pharmacies, the software will now prompt you to send your Controlled Rx reports weekly. You will get prompted every Monday when you first start the BestRx program. The data will also be sent in ASAP version 4.2 as is now required by the new guidelines. Data was previously being reported semi-monthly in ASAP version 4.0.

  2. Added the HIPAA Signature Log and Picked Up Signature Log reports to the BestRx system. Previously you had to log into the E-Signature program to view these reports. Go to Dispense/Delivery-->Reports to view these reports. If your pharmacy is not using an electronic signature pad or mobile delivery device, these reports will not be useful to you.


Version 2.7.0120.0 (January 20, 2014)

  1. Added a message to the Response screen to clarify that the Acquisition Cost is not submitted to insurance companies when sending claims. The Acquisition Cost has never been sent for pharmacy claims. We include that value on the Response screen so that it's easier to verify you're getting paid a proper amount for the prescription.

  2. Added a warning message if someone attempts to change the Fill Date for a prescription that has been Paid or Captured by the patient's insurance. In order to change the fill date for a paid prescription, you must first reverse the claim and then resubmit using the new fill date.


Version 2.6.1126.0 (November 26, 2013)

  1. Updates made to allow reporting to the Pleio GoodStart adherence program. More information about this program will be sent to you with your monthly statements during the first week of December.

  2. Added the ability to print labels to a separate printer for Nursing Home patients.


Version 2.6.1217.0 (December 17, 2013)

  1. If a prescription that was previously submitted in a Controlled Rx Report to your state's narcotic agency gets deleted, a "Void" record will be sent to the narcotic agency to notify them that the patient did not receive the medication.

  2. The Pleio GoodStart program will begin reporting data for all pharmacies that have not opted out of the program.


Version 2.6.1126.0 (November 26, 2013)

  1. Updates made to allow reporting to the Pleio GoodStart Adherence program. More information about this program will be sent to you with your monthly statements during the first week of December.

  2. Added the ability to print labels to a separate printer for Nursing Home patients.


Version 2.6.1031.0 (October 31, 2013)

  1. Added indicators for DUR's, Allergies and Drug Interactions on the "Verify before Fill" and "Verify before Dispense" screens.

  2. For states that require it, the mobile delivery program will now force the driver to collect a patient's identification information before they are allowed to sign for their prescriptions. This update will only be in effect if you are running the mobile delivery program on a Kindle. It is not available if you are running the program in an HP iPaq.

  3. Added wholesaler EDI functionality for Associated Pharmacies, Inc.


Version 2.6.1016.0 (October 16, 2013)

  1. Updated the default HIPAA privacy notice that gets sent to the mobile delivery devices.

  2. Due to the new HIPAA regulations, a password will now be required for all users of the BestRx program. Over the next few weeks, all users that do not have a password or have a password that is not secure enough for the new regulations will be prompted to create or update their password.

  3. The user interface for the Controlled Rx reporting has been updated to make it easier to correct errors before submitting your reports.

  4. Pharmacies in New York will no longer have to upload their Controlled Rx reports to the state website. The files will now be sent directly to the server at Best Computer Systems and our server will automatically upload the files daily. The software will also automatically retrieve error reports from the state and allow you to correct them, so there is no need for you to manually download these error reports from the NY state website.

  5. A field for "Default Residence Code" has been added to the Insurance Plan File (F5). Most insurance plans require you to send a value of "01 - Home" for the Patient Residence, but there are some plans that require a value of "00 - Not Specified" to be sent. For those plans you can go to the "Miscellaneous" tab of the Insurance Plan file and set the "Send Patient Residence Code" to the value required by that plan. This value will then be sent for this plan instead of the value in the Patient File (F3) screen. This will enable you to send claims to multiple insurance plans for a patient without having to repeatedly change the Patient Residence field on the Patient File (F3) screen.

  6. The "Maps/Directions" functionality has been updated to work with the newest version of Google Maps.


Version 2.6.0917.0 (September 17, 2013)

  1. The Surescripts Prescriber Directory updates currently occur once a week. Starting with this update, pharmacies will gradually get switched over to receiving daily updates. By the middle of October, all pharmacies will be switched over to receive daily updates. By switching from weekly to daily updates, this will ensure that you have the most accurate and up-to-date prescriber information in your system with regards to Surescripts and E-Prescribing.


Version 2.6.0903.0 (September 3, 2013)

  1. Starting on September 9, all pharmacies will have the ability to send Rx Change Requests and process Cancel Rx requests via e-prescribing.

  2. For New York pharmacies, the Controlled Rx reports are now being sent using ASAP version 4.2.

  3. For New York pharmacies, tougher restrictions have been placed on the Control Triplicate number. This should reduce the number errors some pharmacies are experiencing when uploading their Controlled Rx reports.

  4. For West Virginia pharmacies, the Patient Record Number is being sent in the Controlled Rx Reports for the Patient ID. This was suggested to us by the West Virginia board of pharmacy as a way to reduce errors.


Version 2.6.0828.0 (August 28, 2013)

  1. A field for Address Line 2 has been added to the main tab of the Patient File screen.

  2. Fields for Care Of and Address Line 2 have been added to the Billing Address tab of the Patient File screen. If entered, these fields will print out on Charge Account statements.

  3. A field has been added to indicate the Species of a patient, either Human or Animal. This value is now required in the Controlled Rx reports for many states. This field can be found by clicking on the More... button on the bottom-right of the main tab of the Patient File screen.

  4. For New York pharmacies, the program will check to make sure there are no vowels in the Control Triplicate Number.

  5. For New York pharmacies, the AIR segment was added to the Zero-Reports for controlled rx reporting.


Version 2.6.0822.0 (August 22, 2013)

  1. For New York pharmacies, the pharmacist NPI will now be sent in the Controlled Rx reports. A unique Transaction Control Number will also be generated for each file to avoid getting errors with duplicate entries on the NY file submission website.


Version 2.6.0818.0 (August 18, 2013)

  1. For New York pharmacies, the program will remind you every day to submit the controlled rx reports starting August 27, 2013.

  2. Fixed an issue where for some pharmacies the time was being displayed incorrectly for incoming E-Rxs. This was due to the SentTime in the message not being properly converted from UTC (Universal Time) to Local Time (the time zone of your pharmacy).


Version 2.6.0816.0 (August 16, 2013)

  1. Fixed an issue where New York pharmacies were getting a popup message when printing E-Prescriptions.

  2. Fixed an issue where Refill Requests were not being sent through e-prescribing if the prescriber had a state license number in the system.


Version 2.6.0814.0 (August 14, 2013)

  1. For e-prescribing, the BestRx system will now send and receive messages using the newest version of the messaging standard, which is version 10.6. We were previously using version 4.2. With the newest version, within a few weeks you will be able to send and receive Change Rx Request and you will be able to process Cancel Rx Requests from prescribers. And by switching to the newest version, this will allow us to progress on the way to being able to send and receive messages for Controlled Substances, which should be ready by the end of the year. More information will be available on this as soon as these features become available.

  2. Price Updates will be available on Saturdays now, 2 days earlier than before when they were available on Mondays. So if previously the price update for a certain week would have first been available on Monday August 12, from here on out that same price update would be available on Saturday August 10.

  3. A field for Address Line 2 has been added to the Prescriber File screen. This field is already available for the Pharmacy Info and will soon be available for Patients as well, most likely before the end of September.

  4. Enhanced Help documentation is now available for the BestRx program. Press the F1 key from any screen and it will open up a help page that is specific to the screen you are working on at the moment.


Version 2.6.0805.0 (August 5, 2013)

  1. For the state of West Virginia, updated the program to generate and send the Controlled Rx reports by using the Dispense Date rather than the Fill Date.

  2. For the state of West Virginia, updated the program to better handle the submission of the ID information for the Controlled Rx reports.


Version 2.6.0729.0 (July 29, 2013)

  1. For the state of West Virginia, updated the program to send the daily Controlled Rx reports in version 4.2 as required by the new state guidelines.


Version 2.6.0724.0 (July 24, 2013)

  1. Fixed a bug where on refills the focus would go to "Save & Transmit" rather than "Save & Print" for cash prescriptions.

  2. Price Updates will be available on Saturdays now, 2 days earlier than before when they were available on Mondays. So if previously the price update for a certain week would have first been available on Monday July 29, from here on out that same price update would be available on Saturday July 27.


Version 2.6.0722.0 (July 22, 2013)

  1. Online help documentation is now available. In the BestRx program click on Help-->Online Documentation or press F1 to view the help documentation.

  2. Starting on July 29, pharmacies in Maryland will be prompted to submit Controlled Rx reports daily.

  3. See the information for the June 12 update for information on using the auto-refill features.

  4. The program will now display warnings if when changing a drug the new drug is of a different strength/dose or therapeutic class from the original drug. You can also set access rights related to these warnings by going to Administration-->User Profile-->Access Rights Assignment. The options will be located in the Rx Processing section.

  5. An "Address Line 2" field has been added to the File-->Pharmacy Setup screen. This field will also be added to the Prescriber and Patient screens in future updates.

  6. You can now select/unselect all messages on the E-Rx-->View Received Messages screen.

  7. Fixed an issue from the 7/11/2013 update where all the Surescripts info would get unlinked to the respective prescribers.


Version 2.6.0702.0 (July 2, 2013)

  1. Updated to redirect to the new website for controlled rx reporting for the state of West Virginia.

  2. See the information for the June 12 update for information on using the auto-refill features.


Version 2.6.0612.0 (June 12, 2013)

  1. The auto-refill features are now fully functional. For more information on how the auto-refills work, click on Help-->Auto Refill Information towards the top of the screen in the BestRx program.


Version 2.6.0429.0 (April 29, 2013)

  1. Fixed a bug where in certain situation you were unable to update the compound ingredients when an Rx was in Refill mode.

  2. Updates to allow the program to properly submit Coverage Gap claims to NY Epic due to some recent changes NY Epic made with the way they handle those types of claims.

  3. Changes made to allow the Cardinal EDI interface to communicate using Secure FTP.


Version 2.6.0418.0 (April 18, 2013)

  1. Fixed an error that occurred when performing a search on SureScripts messages.

  2. See the notes for the April 17, 2013 update for additional information.


Version 2.6.0417.0 (April 17, 2013)

  1. The Lot Number and Lot Expiration Date have been added to the Reports-->1. Listings-->D. Drug Listing screen.

  2. Added a field for Level of Effort to the Compound Details tab to make it easier to set this value when filling compound prescriptions. Previously this field was only on the DUR Codes tab.

    Many insurance companies will pay a higher dispensing fee if you submit the Level of Effort with your compound prescriptions. The Level of Effort is used to indicate the amount of effort that was required to mix the compound.

    Most insurance companies will allow you to submit a maximum value of "13 - Level 3" unless you have a special contract with them.

  3. Some changes have been made to the way electronic prescriptions are displayed on the SureScripts-->1. View Received Messages screen. This is to prepare for the transition to the NCPDP 10.6 standard for electronic prescribing which will be taking place within the next few months.

    So far nothing has been changed to the way electronic prescriptions are sent/received. The only changes made are to the way they are displayed on the screen.


Version 2.6.0326.0 (March 26, 2013)

  1. Fixed an issue that would cause BestRx to freeze if there was trouble connecting to a Kindle device for delivery signatures.

  2. Added a filter for the Control Class in the Misc-->Search Master Drug File screen.

  3. In Texas, the Control Triplicate Number will be required for C2 prescriptions and in New York it will be required for all controlled prescriptions. To change this, go to File-->11. Pharmacy Setup-->Misc (page 2) and change the Prompt for Control Triplicate # field.


Version 2.6.0306.0 (March 6, 2013)

  1. Fixed an issue from the March 5 update where the RxTransmit and RxResponse screens were not lining up properly in the program.

  2. Claims for Connecticut Medicaid (BIN 610480) will automatically be sent with a Residence Code of "01 - Home".

  3. Please see the info about the March 5 update for additional information.


Version 2.6.0305.0 (March 5, 2013)

  1. For pharmacies in New York, controlled refills will be allowed for out-of-state prescriptions as long as you have a value of "ZZZZZZZZ" in the Control Triplicate Number field. Also, the controlled Rx report will handle Tramadol and Hydrocodone accordingly for prescriptions filled before their control schedule was changed on February 23, 2013.

  2. Options for MORNING, NOON, AFTERNOON, DINNER and BEDTIME have been added to the Dose Time dropdown boxes in the Nursing Home module. For those pharmacies also utilizing the Dispill interface, these options will automatically correspond to the appropriate dosage times in the Dispill program. Both NOON and AFTERNOON will correspond to NOON in Dispill.

  3. For pharmacies that are not in New York or for pharmacies who skipped the previous update, please see the notes for the February 26 and February 27 updates.


Version 2.6.0227.0 (February 27, 2013)

  1. For pharmacies in New York, fixed a glitch where an error message would pop up if the user tried to refill a prescription that had no refills remaining and also did not have a Control Triplicate Number entered into the system.


Version 2.6.0226.0 (February 26, 2013)

  1. For pharmacies in New York, all drugs containing Hydrocodone will be updated to C2 and all drugs containing Tramadol will be updated to C4.

  2. When searching for drugs, the last filled drug for each drug/strength combination in the grid will be highlighted in orange. This may be used to help pharmacies determine the proper NDC to select, especially when there are multiples NDC's of the same drug in the system. This feature is turned on by default. If you would like to turn this feature off, go to File-->11. Pharmacy Setup-->Search and change the value for Highlight Last Filled Drug to NO.

  3. The Delivery option on the Patient screen and RxProcessing screen has been changed to Dispense By. There are 3 values that can be chosen for this field: Pickup, Delivery and Mail. Two new values have also been added to the Dispense Status on the RxProcessing screen: Waiting to be Mailed and Mailed.


Version 2.6.0131.0 (January 31, 2013)

  1. The BestRx program can now automatically load/update the NY Retail Price List with the drugs required on the most recent list provided by the state of New York. The most recent list was published in October 2012. To do this, go to Reports-->NY Drug Retail Price List. On that screen look towards the bottom-right corner and you will see a button that says Auto-Update. Click this button to automatically load or update the list.

    Note: Automatically updating the NY Retail Price List will wipe out any entries you have in your current list and replace them with only the 150 drugs required in the most recent list provided by the state of New York. If you have drugs in your current list that you do not want wiped out of the NY Retail List, then do not use the Auto-Update button.


Version 2.6.0107.0 (January 7, 2013)

  1. Added new Rx Override Codes to the drop-down box on the main RxProcessing screen.

  2. Various internal changes made to streamline processing due to changes that took effect on January 1.


Version 2.5.1213.0 (December 13, 2012)

  1. Updates made to streamline the dual billing process for NY Medicaid claims. NY Medicaid recently made some changes to their dual billing requirements, particularly as to the values they want transmitted in the Other Payer ID Qualifier and Other Payer ID fields. This update will automatically map the insurance plans to send the newer values.

  2. When Illinois pharmacies fax or print prior authorization requests for IDPA prescriptions, the program will now ask if they would like to use the Normal PA Request form or the 4 Rx Limit form.


Version 2.5.1205.0 (December 5, 2012)

  1. Added a field in the Insurance Plan screen to indicate whether the Control Triplicate Number should be sent in the claims for that plan.

  2. Added a field in the Insurance Plan screen to indicate whether certain Control Triplicate Numbers should automaticallly be converted to 12-characters for that plan.

  3. Tennessee pharmacies will now be prompted to upload their controlled rx reports weekly instead of semi-monthly.


Version 2.5.1204.0 (December 4, 2012)

  1. Updates made to send Control Triplicate Number to insurance companies that previously did not require that field.


Version 2.5.1115.0 (November 15, 2012)

  1. Internal changes to enable advanced messaging services with CoverMyMeds for claims that could possibly be eligible for Prior Authorizations.


Version 2.5.1113.0 (November 13, 2012)

  1. The CarePoints feature will gradually be turned on for all pharmacies before the end of November.

  2. Added the ability to recognize service levels for e-prescribing doctors who use the new NCPDP 10.6 standard.

  3. The DEA has stated that pre-populated forms for refill requests are not allowed for controlled substances. So to comply with those regulations, the BestRx program will now fax/print a special form for controlled substance refill requests.


Version 2.5.1106.0 (November 6, 2012)

  1. The CarePoints feature will automatically be turned on for Maryland, New Jersey and Virginia pharmacies on November 7.


Version 2.5.1029.0 (October 29, 2012)

  1. The CarePoints feature will automatically be turned on for Texas pharmacies on October 30 and for Florida pharmacies on October 31.


Version 2.5.1013.0 (October 13, 2012)

  1. The CarePoints feature will automatically be turned on for Illinois pharmacies on October 16. After a few weeks to make sure there are no issues, the CarePoints feature will automatically be turned on for all other pharmacies sometime in mid-November.

  2. You can now link an unlimited number of Diagnosis Codes to a Patient. Go to the Patient File (F3) screen and click on the Edit button next to the Diagnosis Codes field to use this feature.

  3. Fixed an issue where for some electronic refill requests, an invalid unit of measure was being sent.

  4. You can now send multiple Prior Authorization requests on a single page. To do this go to the Patient Profile (F6) screen, selected the prescriptions you want to send a PA Request for and select the Fax option on the bottom of the page. The along with the normal prompt for sending a refill request, you will also see an option for Prior Authorization Request. Choose this option and follow the steps on the screen to proceed.

  5. Made the software compatible with sending data for PharmacyFirst and NetRx to Best Computer System's new server.


Version 2.5.1005.0 (October 5, 2012)

  1. Fixed an issue where in certain cases the program would not "remember your spot" when processing mulitiple patients from the Refill Queue or Unbilled Rx Log.

  2. Fixed an issue where an error message would display when attempting to export/import prescriptions to the mobile delivery devices.

  3. Created a workaround for pharmacies that were unable to print from certain screens because their printers were not able to return the proper printer margins back to the BestRx program.


Version 2.5.1003.0 (October 3, 2012)

  1. Fixed the issue where the Rx Origin Code would get wiped out for certain refills for New York pharmacies.


Version 2.5.1002.0 (October 2, 2012)

  1. You can now process prescriptions directly from the Unbilled Rx Report, similar to the way you can with the Refill Queue. Go to Reports-->B. Unbilled Prescription Log to use this feature. By default, when the report is generated, the Rx's are separated into groups by patient. If you would like to view the report the old way with all the Rx's grouped together in one huge list, set the Display Report Using option to Full List View.

    To process the prescriptions directly from this screen, select the Rx's you would like to process and click the Process button towards the bottom of the screen. Once those Rx's are finished processing, the program will take you back to the Unbilled Prescription Log so you can proceed to process the next prescriptions in the list.

  2. You can now search through the SureScripts messages by the patient's date of birth. Just enter the DOB in the search field instead of the patient name and click the Search button.

  3. The Quantity Filled has been added to the delivery reports.

  4. An Inactive Rx Report has been added to the system. This report will show you all the Inactive prescriptions in your system for a certain date range. Go to Reports-->N. Inactive Rx Report to use this feature.


Version 2.5.0917.0 (September 17, 2012)

  1. Added an option to use the same Rx Image for the next prescription when the pharmacy scans the Rx image at the time of filling the prescription. This is useful when a prescriber writes multiple prescriptions on the same piece of paper and the pharmacy does not want to scan the same image multiple times.

  2. You can now add prescriptions to the Refill Queue directly from the Rx Profile (F6) screen. On the bottom of the screen, you will see a new option called "Add to Refill Queue". Choose this option along with the prescriptions you would like to add to the queue.

  3. Updates to allow for the automatic downloading of EDI files from DIK Drugs.

  4. Various minor fixes and enhancements.


Version 2.5.0823.0 (August 23, 2012)

  1. Various minor fixes and enhancements, no major changes this time around.

  2. Update to sync up with the latest version of TeamViewer QuickSupport, which comes with additional security settings.


Version 2.5.0716.0 (July 16, 2012)

  1. Updates made to help better reconcile dual-billing claims with Net-Rx.

  2. Added options to filter Account Receivable reports by Nursing Home or Deliver Group.


Version 2.5.0618.0 (June 18, 2012)

  1. Added the ability to submit the pharmacy's DEA number for Ephedrine/Pseudoephedrine purchases. This is a requirement for pharmacies in states where this data is collected by NPLEx.


Version 2.5.0517.0 (May 17, 2012)

  1. The following User Preferences were moved to the File-->11. Pharmacy Setup screen since it made more sense for these to be system-wide preferences rather than user-specific preferences:

    Default Charge Copay
    Check Drug Interactions
    Check Therapeutic Duplications
    Prompt for Control Triplicate Number
    Default Address Info in Patient File
    Default Address Info in Prescriber File
    Show Total in Mini-Profile
    Show Auto Brand/Generic Links

  2. The auto rebilling feature is now active. If you would like more information or want to sign up for this feature, fill out this form and fax it back to 630-339-3171.

  3. Other various minor fixes and enhancements.


Version 2.5.0423.0 (April 23, 2012)

  1. Updates were made to the Account Receivable features to allow for better integration with the BestPOS system. You can now mark a prescription as a Charge Account prescription and also ring it up in the BestPOS system as a Charge Account prescription without having to worry about the prescription being posted twice to the patient's charge account. Previously if you had done this, there would be two entries for this prescription on the patient's account, one from the BestRx system and one from the BestPOS system.

  2. By default, the Directions are now required before saving a prescription. If you would like to turn this requirement off, go to File-->11. Pharmacy Setup File-->Rx Processing and set the SIG Directions Required field to NO.

  3. Other various minor fixes and enhancements.


Version 2.5.0227.0 (February 27, 2012)

  1. Updates to allow for automatic handling of Coverage Gaps when NY Epic is the secondary insurance.

  2. All insurance plans will now be switched to transmit using NCPDP version D.0. Prior to this, over 95% of the BIN numbers were already being transmitted using version D.0. There were a few BIN numbers that were not yet fully ready for version D.0, so we continued to transmit them under version 5.1. But those remaining plans will now also start transmitting using version D.0.

  3. Changes to allow for Controlled Rx Reporting for pharmacies in Delaware.


Version 2.5.0119.0 (January 19, 2012)

  1. Patients can now be searched using their Cell Phone Number or Work Phone Number.

  2. The ability to search a Patient's Profile has been added to the program. On the Patient Profile (F6) screen, when the profile is displayed, you will see a box towards the top-right of the screen that says "Search Profile". Enter part or all of the drug's name in the search box and hit Enter to narrow down the Patient's Profile.

  3. The ability to search the SureScripts Received Messages has been added. You can search by either Patient, Prescriber or Drug. To do this go to SureScripts-->1. View Received Messages and click on the Search button on the bottom-left corner of the screen.

  4. A button called Get Details from Drug File has been added to the bottom-left corner of the Compound Details tab of the main RxProcessing screen. This button is useful if the compound details in the Drug file were added or changed sometime after the prescription was already entered into the system and you want to sync the prescription with the information in the Drug file.

  5. You can now Transfer multiple prescriptions FROM another pharmacy from the Rx Profile screen. Previously you were only able to Transfer multiple prescriptions TO another pharmacy from the Rx Profile screen.


Version 2.5.0109.0 (January 9, 2012)

  1. Updated the program to enable Prior Authorization Requests, Inquiries and Reversals to work for Illinois Medicaid/Public Aid under NCPDP version D.0.


Version 2.5.0105.0 (January 5, 2012)

  1. We will ignore the DUR info when NY Medicaid sends back invalid codes such as "0", "00" or "X".

  2. Updates to streamline the dual billing process for certain BIN numbers.

  3. You can now deactivate users for the pharmacy system. Go to Administration-->3. User Profile-->A. Add/Update User to do this. This can be useful if your pharmacy has a lot of temporary pharmacists who work there infrequently.


Version 2.5.0102.0 (January 2, 2012)

  1. Updated the program to allow the E1 Eligibility Check to work properly for version D.0. Both the E1MPARTD and E1COMM will work now.

  2. Updates to streamline the dual billing process for BIN numbers 003858, 004682, 012345, 600471, 601341, 610020, 610494 and 610524.

  3. The Control Triplicate number will no longer be sent in claims for BIN number 603286 (Walgreen's Health Initiative).


Version 2.5.0101.0 (January 1, 2012)

  1. Minor changes to improve dual billing in version D.0 for certain insurance plans. Also, reverted some insurance plans that are not yet ready for version D.0 back to version 5.1.